Nurx: Birth Control Delivered

Okay so I’ve like, never reviewed an app, but this app made my life SO MUCH BETTER. I take BC for extremely painful periods, I take a certain kind (I tried a few different kinds previously), they had my kind, when they run out of stock they send me an appropriate off brand with the same active ingredient so really I’ve yet to notice the difference. I live very rural and it’s a pain to get prescriptions at the pharmacy but with this it comes right to my house and I don’t even have to remember it. The bad reviews seem to be from people who have no idea what they’re doing on the app. And yes, it auto renews (I saw bad reviews about that? For me it’s nice bc I don’t have to think about it anymore). Also, customer service has always answered me in a timely fashion and been super awesome (I saw reviews about that too so thought I’d share my experience). The only time I’ve had issues with this app is when I myself did something wrong (changed cards and forgot to update my billing info; then it took a while to get my new shipment. Which makes sense if you aren’t entitled.) Every month they also send me a card that explains I have a right to speak to a dr about my birth control which I like. I dunno, I just really like the app. 10/10 recommend.

This app is a lifesaver and I mean that almost literally! I have PTSD resulting from a medical malpractice issue after my OBGYN nearly killed me during a minimally invasive surgery a few years ago. The reason I had that surgery in the first place was to investigate causes of debilitatingly painful periods. It’s hard for me to go to the doctor now, even for something as simple as getting birth control to lessen the pain of my periods. Nurx has changed my life by allowing me to get medicine without reliving my near death experience. I’m able to go to work, see my students, and have a much higher quality of life because they were willing to work with me to allow me to skip my periods (which usually have me down for the count for a whole week or longer each month). They bill automatically and just send the medication to my door once a month, so I don’t ever have to worry about it. If there’s ever an issue, they’re easy to contact and quick to get it fixed. Nurx has honestly improved my quality of life so much and I recommend it to anyone and everyone who wants birth control from the privacy of their own homes.

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I typically don’t write reviews however I would like to share my experience with this to ensure this doesn’t happen to anyone else. I (like most people) heard of this service being the “Uber of birth controls” and thought the idea of having my birth control delivered right to my home sounded great. Upon registering I was able to choose the birth control I’ve been taking. This saves me a trip to my physician and paying copays just to have an RX refilled. I selected a generic I’ve used previously and works well with my body. Selecting a generic name you wouldn’t think you would get a generic for a generic right? Well this is incorrect, they sent me a completely different RX than what I ordered. I have tried calling numerous times however I wait on hold for over 30 minutes only to be told I need to leave a voice message. I’ve sent numerous messages on the app to ensure the correct RX will be sent to me and received no response. I finally received a response and was told moving forward they would ensure I receive the correct RX. It’s great they are rectifying the issue moving forward however that doesn’t help me in the predicament I am in with the incorrect birth control. Avoid this app at all costs if possible. There are much better alternatives especially ones that will ensure you get the right RX or assist you in the event you get the wrong one. This business is not accredited with the BBB, I understand why now.

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I was skeptical in trying this app because I didn't know if it would be convenient or beneficial for me but boy was I right to feel as such. I did the whole thing where I placed my order and pick the birth control I wanted. One thing I should mention is that I did want a specific brand that my doctor had originally prescribed me before and I really didn't feel like changing BC because of how I may or may not react to it. Anyways I placed my order in advanced and was processed within 2 days but now I was awaiting for delivery. Well I waited and waited, and it had been over a week before I finally messaged them asking what was taking so long. Apparently, the pharmacy has been out of stock with the specific brand I requested and they failed to inform me that they wouldn't have it in stock for another 2 MONTHS...so then they suggest that they could have my prescription sent to my local pharmacy... Are you kidding me?! If I had wanted that, I would've never bothered with trying to get it delivered from you guys ?! Ugh what got me was the lack of communication from them about not letting me know that my B.C. Is out of stock and o wouldn't be receiving it anytime soon. That is something I would have liked to know ASAP so I can anticipate not taking my B.C. You guys are screwing people over by not communicating and your inability to actually deliver BC like your whole app is meant to do is such a failure. I would not recommend to anyone.

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Waste of money! I decided to use this app thinking that it would be way faster then getting an appointment at my local doctors office. I was so wrong! It has been over a week and all I got is messaging back and forth and “sorry we will respond to you in 2-5 business days”. It’s actually so stupid. I decided to pick up at a local pharmacy to make things faster, but nope, they completely messed up the prescription. I had to change multiple pharmacies because the first one didn’t have the medication, and the second one said that the prescription was just written wrong and they couldn’t reach Nurx by phone. This stupid service doesn’t even have a phone number. It just sends you a voice message telling you that they don’t do calls. At this point I would way rather just go to my doctor, and in the end that’s would’ve taken way under a week! Maybe 4 days at most, but nurx, advertising themselves as a fast service that approves your medication in 24 hours, is taking ages! Don’t use this if you value your time. I wish I could just go to my doctor, but I’ve already payed the consultation fee and stuff so I’ll just have to wait it out and struggle in the meantime without a current prescribed pack of birth control.