Cadence Bank

I’ve been with Bancorpsouth for quite awhile now, so I’ve had to endure the pain of the old app for a very long time. This new update is miles ahead of the old one. It still has some issues, as I’m sure all the bugs haven’t been worked out yet, but I’ll take this over the old app ANY day. Just the Face ID alone made the upgrade worth it, because I used to have to manually type in my password every single time.

Updated review: Old App was 2 stars, this one is up to 4 stars. Nice update. Facial recognition is a nice add. Overall, the new app on both the iPhone and iPad is a tremendous improvement. It needs some work to be cleaner and faster. One issue that needs to be addressed right away is that the back button “<“ does not work right when you view a check copy. When the check comes onto the screen, the back button doesn’t work at all on the iPad and the back button on the iPhone takes you back to the list of accounts. It should take you back to the checking account transaction list. That should be a simple bug fix. Provided BXS doesn’t just sit on this app with no changes (as in the past) and does indeed make improvements as needed, this change is moving in the right direction. Please do the right thing and update this regularly based on feedback! If you do that and correct the < button issue, I’ll update the review to 5 stars.

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I honestly don’t think I’ve ever reviewed an app but after the update in early June, I can’t stand this app. I use it daily for my business and personal accounts and it’s awful. It’s incredibly slow.. switching between accounts or between menu options takes forever. Honestly I’m waiting 30-60 seconds for a new page to load. Mobile deposit takes forever to pull up, doesn’t let you tap the camera for a picture of the check half the time, once you hit the “deposit” button it can take up to a full minute and a half to change screens and confirm your deposit. I absolutely hate it. Don’t roll out a new/updated app unless it’s actually ready for the public. I WISH I didn’t need this app for my business accounting.

Switching to Zelle to allow users to send funds (or request funds) is a great upgrade. You can pay people on the spot without having to run to the ATM. Having your credit card info available with your checking account makes financial management simple. Bill-pay is easy to set up and is a great replacement for writing checks & buying stamps.

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Whether you are on WiFi or not, the app takes a VERY LONG time to open & rarely pulls up the accounts. I’ve waited over five minutes multiple times and still nothing. I got the app when the upgraded their system and have NOT been impressed at all! It takes entirely too long to log in (even when using Face ID). If you’re lucky enough to see an overview of your accounts and want to view transactions on one of them, it takes a ridiculously long time. At least 90% of the time I give up waiting (5 minutes or longer) and just log in through the web browser. It’s not worth the hassle and time to use.