Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.5Our app has a fresh new look and a better experience. Take charge of your energy and HomeCare with a range of helpful features - so you can manage your account anytime, anywhere. What can you do in our app? • Keep track of your energy usage – to do this you’ll need a smart meter that sends us half-hourly readings • Stay up to date with your latest account balance • Pay your bill in just a few taps • View your statements and payment history • Set up or amend your Direct Debit • Check and change your tariff • Submit your meter readings and see your meter read history • Manage multiple energy accounts • Manage your energy if you’re a prepayment customer • Choose between light and dark mode • Fingerprint and face unlock • See your savings from PeakSave events • Let us know if you’re moving home • Book a smart meter appointment • Manage your HomeCare account • Exclusive discounts on products What are we working on? Here's a look at some exciting updates we’re developing to improve your app experience even further: • Direct Debit insights: You’ll have a handy new tracker soon so you can check if your payments are on track to cover your yearly energy costs. • More helpful support: We’re adding clearer help and support information in the app, so you can easily find answers whenever you need them.
