BOH Mobile Banking

I only use this app for depositing checks and checking my transactions/balances so I can only comment on those features which have been very helpful/functional/easy to use! The only features I'd ask for is to add the new balance after every transaction like the website has. Perhaps it can be a setting that you can turn on and off. And then, for the check deposit feature, to add a flash or lighting option for when you don't have the opportunity to have more light in your photo. Otherwise I have enjoyed using this app and will continue to use it! Update: Changed my review to 4 stars (from 5 stars) due to a weird bug the app had where it wouldn't let me login with my passcode or my regular login/password :/ and the only fix was to completely delete my Safari/internet cookies/history/etc. which in turn closed all my browser windows and logged me out of all my accounts within Safari :/ That's also on Apple for making a crappy "all or nothing" option but still, I hope this bug has since been fixed so it won't happen again :/ Everything else about my previous review still stands, though!

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I switched to Bank of Hawaii from Bank of America. What a mistake!! I chose Bank of Hawaii for its app, the TouchID feature I expected to work as in my Bank if America app. Nope. It frequently refuses to allow me access to the app, then forced me to reset my password which cannot be any previous passwords and then locks me out of the app AGAIN because I’m using the new password and the website and the app apparently don’t communicate. All of this because I wanted to log in and transfer funds? This is the definition of inconvenience. This has happened so many times since getting this app. This last time it wouldn’t let me log into the website either. I had to call the automated service line and wait a total of two hours to talk to a human. This is the most horrendous service ever. Don’t roll out an app with this many bugs. And then tell me you have no idea when they will be fixed, it could be years. YEARS?! Pull your app then if you’re telling customers to just use the website. Your app impedes service and blocks customers from their bank accounts which is the OPPOSITE of what it’s supposed to do. Do not make an app available that does not work and makes customers lose access to their accounts for days while trying to contact your customer service people. This app is worthless as is. Pull it and don’t release another one until it’s customer ready.

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BOH app, I just moved back from New Zealand, I use BOH in person and can not fault them, good bank and great service. However their mobile banking app is so outdated and is constantly bugging out. Sometimes even with correct log in credentials it will not accept me logging in. A call to the phone team to help sort it out and I’m advised to delete the app, clear my internet cache then re download it. Sometimes when I log on they ask me security questions I never selected, (this being the kicker) they ask street names of areas around me, now I know that doesn’t sound like much but they do in fact throw other island street names in the mix and ones wayyy around the island as a close to your address, as if you should know every single street name on island. To sum it up overall I’m happy with the bank, I just think they need to look at other national and international banking apps, compare and update it to the modern and reliable standard.

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I downloaded this app before and deleted. Now I reinstall the app and it tells me to enroll again. When I try to enroll it tells me my phone # had been used (before) so I cannot enroll with that number. But I don't have another phone # to use. The app no longer recognizes my previous enrolment but remembers my phone#. When I deleted the app it told me that all data will be deleted. I guess that's not true. This App still retains info after being deleted. When I install the app on my iPad there is no enrolment needed and no problem. I called BOH customer service and had to wait 15 minutes to speak to someone that he couldn't help me resolve this issue. Someone called me back near 5:00 pm to help me but couldn't either. She supposed to look into some set up and call me back but didn't. I called back but no answer. I suppose when it is her time off it is her time off. The customer is no matter. So I am disappointed in the App and the BOH's customer service.

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I have never had so many problems with a banking app before. On NUMEROUS occasions including right now not only will the app not read my facial recognition and make me input my password all of the time. It tells me my password is wrong which I know for a FACT it is not. Also I always get a little pop up that’s says we’re unable to process your request at this time, try again later. No other banking app I’ve ever had does that once yet alone does it almost at least once a week. I’ve also had issues where my app tells me one thing about my statements and then I call or check online and it says something different so the app isn’t even accurate a lot of the time. I have finally got to the point of disliking this app and bank of Hawaii in general so much that I took the time to write this review.