Xfinity Home

Update, later the same day: The problem resolved about 5 hours after writing my review. Hopefully it will remain solid. Keeping my rating at 4 stars, for the hassle. The app connects well with, and has stayed connected to, our Nest thermostat, but has trouble with our LiftMaster garage door opener. We were able to pair with LiftMaster immediately, it worked great for a few weeks, then stopped sending notifications when the door opened or closed. A chat and call (over an hour of my time) failed to resolve the issue. Then we started getting notifications again. After this last update the connection to the door opener failed. I signed out of the app, then back in and it was gone. Now I can’t add the LiftMaster at all. Can’t get past the Before You Begin screen. After tapping Agree, it just dumps me back. A chat with support got no results and was disconnected before I got a ticket #. My experience with Xfinity support is, they are friendly but don’t follow through. Works fairly well otherwise.

First of all I am not connected (I.e. employed by in any way at all, I’m strictly a customer of security as well as Comcast for the very first time ever). I’m so very pleased w the security system an all the options available. Every time I hv to call or I’ve accidentally set off false alarm, the persons I’ve spoken with are extremely helpful & friendly always! I’m constantly showing my family & friends the camera viewing & all the options available via video or a push notifications options available!! My husband & I hv had ADT on the several other properties we own & I am not happy in comparison to xfinity ! I apologize for not being happy with ADT & stating so (I dont know how many people outside of xfinities company this personal review/opinion will be exposed to this)??? I DO NOT want to offend ADT Company (I hv there system still at our other properties) or customer’s using ADT & stand by them 100%. I respect others choice/opinion; I’m just stating my feelings about xfinity in comparison & xfinity has my 100% satisfied customer & the outstanding system, service & friendly customer service! I truly feel safe like never before finally!! My sincere gratitude goes to XFINITY! God Speed

No, I don’t work for Comcast. I’m just a 10+ year customer. Comcast has always provided excellent service for me and I’m a huge fan of all their services and applications. The Xfinity Home application does exactly what it’s supposed to do. The UX I great, and the development teams built a fast, pixel perfect, stable application. I do have a feature request: could you enable geofencing using the mobile application to automatically arm the system when I’m a certain distance away from my home? The technology is available, you guys just haven’t implemented it yet (at least with my setup). Arlo cameras and base unit do a great job of this. With Arlo, I can set the cameras to arm using a user defined distance from my home. When I pass the geofence, the cameras arm and start recording and alert me to motions detected. Having this feature would provide so much value to your customer base. It would keep users from having to manually arm/disarm the system and would increase security from forgetting to arm the system when away. It would really increase customer satisfaction and would put Xfinity far ahead of other competitors. Keep up the good work!

Overall I never had any issues that couldn’t be corrected over the phone or with a tech coming to my home. We been very happy with our service. Today, we had a new upgraded router fir our WiFi installed as the old one nearly 3 years of age was dropping our WiFi off the net. This happened about 3 times in about 30 days time. Called. They got us back on line every time. But it was apparent we needed to upgrade our router. So one cane out within 48 hours to switch out our older router for new improved one. I know and read lots of complaints about Xfinity but I think some customers are spoiling for a “ fight”. I treat the customer service agents like humans trying to do their job. I have yet to receive poor service or felt like I needed to switch to yet another provider. We are pretty happy with our service and all the techs we have had to problem solve and fix any issues. Thank you.

Like their Cable. Internet won’t work on the patio in a 1300 square foot condo. The past two months my bill has gone up $50 which was never supposed to go up with the bundle I have. You can call and they’ll argue with you that they can’t do anything. When you get another service they’ll start calling you to come back for a much more reasonable price than the company you went to. After a while, the new service does the ole bait and switch too. Haven’t had the time or energy to argue with them or listen to their BS this month. Thinking about streamlining with the dish, or getting rid of it! I only watch a few things anyway. I will say that my bill was correct for a pretty long time this time. I’ll miss the home security but you can get that elsewhere too. I will also say that as bad as it is, they don’t lie near as much as AT&T phone service. That’s a real nightmare! It would be laughable if it weren’t so sad. How do people actually work at these jobs? Not spending any more countless hours on the phone with either company. Life’s short!