Four Seasons

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Hello, I wanted to share my thoughts and see if there are any upcoming updates to correct this. Is there a reason you cannot are which room you have booked in the app or any info on your room ? No response, are you ever going to update your app UI ? Or add these features ? Update*** getting better can you please add more photos of the rooms, while purchasing thousand dollar a night rooms, it would be helpful to see them thank you.

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I am a committed and loyal four seasons guest. It is such a disappointment that they haven’t invested in a leading digital app service experience that matches what they do at their properties. This should be a seamless service experience to manage reservations, concierge, transportation, activities. Their after check in service could be phenomenal and intuitive (which I would love) if they gave me the right capability with the app. As of now it is merely a brochure with pretty photos and a mediocre booking system for hotel rooms. (This is the only negative review I have ever given FS)

I absolutely love this app when staying at the FS. Quick to respond to chat. I use it several times a day. In Asia, language can sometimes be tricky. Not with the app. Brilliant staff, brilliant app. Highly recommend.

This app preformed incredibly well for my trip to Los Angeles, It helped me with everything from forgotten toothpaste which they got for me! And finding dinner plans for laguna

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5 stars for functionality and look but since this new app was launched it will no longer give you text notifications unless the app is open and in use. So you have to be using the app to get a notification if the hotel texts you back.