BevMo!

The sales and discounts BevMo! gives are fabulous Their prices are high though generally. Like $6 , $10 , sometimes $22 dollars more than other stores. Also their selection is not much. And I wish that their app would show you other stores if the one you shop at doesn’t have what you’re looking for. For instance I was looking for the new Booker’s Batch and my store didn’t have it but the app couldn’t show me other nearby stores that do. My store was getting the Booker’s Batch but now they don’t get the newest Batch. What gives?

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I’d love to give this app a meaningful review, but I can’t creat an online account despite already having a BevMo membership. I get “A communication error occurred. Please validate fields and try again.” All fields check out, nothing empty. This feels like a bug, but if it isn’t then y’all need better UX for sorting out whatever is wrong. Happens on website too, so not in the clear there. SERIOUSLY HAMPERING MY PLANS!!! Update: finally able to sign up for an account, only to end up navigating circles around checkout. On the website, navigating to checkout removes everything from cart. The app doesn’t purge my cart, but when I enter my shipping address it decides then (contrary to what it says in numerous places throughout the site/app) that it doesn’t ship to DC. WHAT THE HELL IS GOING ON WITH YOUR DIGITAL TEAM?!?!

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I really wish the app would automatically pull in your account info so you don’t have to type in your address and payment info every time you place an order! I understand not wanting to save credit card info for security reasons, but the address should pull in from your account. There has to be a better way. I order quite a bit, so it’s a pain to have to type in your info every time. It should default it like other companies do. I also wish the app showed ratings and reviews of the products, like it does on the web version. That would be helpful when you want to explore new items.

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It takes a bit of work to not think this edge-case through, as it’s an obvious one. If you go through an order at 12:59, select a pickup time for 2:00-3:00, complete the slow Payzee process—easily one of the worst payment gateways I’ve seen in a while—and are approved, you’ll head back to the app ... which will tell you you’ve selected an invalid pickup time. “Oh, we’ve gone over the hour and they need more than an hour to process. No worries. I’ll pick 2:15.” Do so ... and then the app tells you the order has been charged already. I wonder if Total Wine has these issues? I dunno, but I’m already out $140 at BevMo today and am being told to just charge again and It Will Work This Time, Really (TM), so I may as well go down the road and try my luck there. They’ll maybe even use the payment gateway that BevMo used to use, where I could tell it, “just use my iPhone Wallet,” and it said, “no worries.”

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Having used the barcode of my account via the physical card the app, showing the same account number doesn’t seem connected to what I’m getting as email offers. Here’s a serous backend disconnect with this app. That one cannot even bring up ones BevMo card with the app I store because the stores are faraday cages doesn’t help ( the card barcode in the app should get loaded in when in the network and then cached and NOT require it be fetched on demand at the register when the app is opened. ) The design used is a fail for now (nov 2019)