Costa Vida

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It’s easy to see how Costa Vida does their rewards system with the “just scan your receipt & earn points,” but the truth of the matter is it’s a cop out. It allows them to NOT reward you and puts complete ownership on the user. Half the time I forget to scan my receipt altogether. The other half, I forget to scan my receipt until I’m home from visiting the restaurant which doesn’t work because Costa Vida has hidden geolocation requirements into the app prohibiting you from scanning unless you’re within walking distance of one of their restaurants. Manually entering the barcodes doesn’t help the issues either. If you’re eating with family that doesn’t have the app and would like to give you their “points” too bad—the app doesn’t allow that. One receipt scanned per day per visit. So much for rewarding loyalty! All in all, it’d be a great concept if they actually cared about honoring the loyalty of customers. As it currently stands, it’s a cheap attempt to feign customer rewards while ultimately hoping they don’t have to pay out ANY rewards.

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1) always get my food to go, so I like the lettuce & pico on the side so my burrito does not get soggy on the way home. With the “special instructions” or whatever it used to be called, I could tell them to put them in a separate cup, same thing for sour cream. 2) please allow us to use our rewards when ordering from the app!! Seems kind of strange (actually bordering on ludicrous) that you can’t use the rewards from the app that is tracking them!!! 😧😳 3) Costa Vida is my favorite restaurant bar none, & I generally eat there multiple times per week, & I was doing it more often when the app allowed me to give special instructions, now I can no longer order ahead because it I do, my burrito is soggy & the sour cream is hot & has run completely off of the burrito!! PLEASE BRING BACK THE SPECIAL INSTRUCTIONS OPTION!!! One of the managers I spoke to at the restaurant said he had been told it would be put back in the app, but it has been MONTHS & NOTHING has happened!!! Finally, Costa Vida (the restaurant) gets 5+ stars, but removing the special instructions option knocked the app down to where I now only use it to track my rewards... how difficult can it be to add some bounds checking to the app? Can’t imagine why you might want to do anything but capture the text & transfer it to the order screen or printout... did someone actually hack you via that field??

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I arrived at the store when app said the order would be ready. The order was not even started. The employee did not apologize and took about 20 minutes to get my order ready. She failed to get the jalapeños on my tacos and my wife and son’s burritos were not smothered and we were given two chicken burritos instead of one chicken and one sweet pork. I regret paying the 15% tip up front on the app. I relayed all of this on a survey that Costa Vida solicits on their receipt. When the online survey asked if I would like to hear from a Costa Vida team member I said yes and supplied my phone number. I did miss a call from out of the area but there was no message left. As far as I know they didn’t call. If they did, they didn’t care enough to leave a message. I guess Costa Vida does not care about this ex-Customer. That’s ok. Chipotle is almost as close to my house.

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To begin with this is a piece of crap app. It wouldn't scan the barcode after many tries so I had to do it manually. This is not a reward program when you have to force your customers to scan it within 48hrs or it's not valid. I feel like I'm being more penalized than rewarded. Costa Vida you have to do better than that. What difference does it make if I scanned the receipts within 48hrs or a week later. Your system already has a record of the sales. It is not like we're trying to cheat you. Don't think that you're doing a good service to us just because you have this app. I'll take my business to somewhere that really cares about their customers.

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Update: the new app won't let me order now. I have an iPhone and it just stays on a loading screen forever. My friend with an iPhone has the same problem but another with a Samsung can load the menu just fine. I love eating here and was so excited that they got an app (I’m an app/order ahead junky) but this app is way behind the times as far as ease of ordering/rewards. It really needs to streamline the rewards so that if you order in app you don’t have to scan your receipt afterwards (which doesn’t always work anyway). Also the first time I clicked “redeem” for my $4.00 it then tells me I have to use it in store instead of through the app ordering and that I only have 2 hours to redeem it or I lose it. I work in a mall and don’t have time to wait in the 30 minute long lunch lines which is why I like ordering ahead. Please update the app so that it’s easier to order on, and so that you get points just from ordering on the app, instead of hav