Santander Bank US

Not being able to get a replacement card more quickly (walk in) like TD Bank is frustrating. Also recently attempted to report daughter’s lost debit card as a joint account I have access to I was blindsided when online Card Services caused me to block my debit card & main source of financial access, on New Year’s Eve with NO ability to have Lead Mgt unblock it with major proof of who I was with card in hand needing to wait at least 2 days at $30 or 8 days free on a major holiday ALL due to online features being limited in not only not indicating which account or card was being check as lost until after confirm & also should add a safety feature option asking person to confirm account they are about to block is correct! Either of two steps would have prevented this unfortunate incident. I was thankful to the manager I spoke to who made suggestions how to deal with financial bind this put me in & waving the $30 2nd day delivery fee. This also happening on 1st of month caused me to miss receiving renters payment & having to reset card info & inconvenienced my renters as well. This could all have been easily prevented with Santander making minor improvements to be where competitor banks are. If making a change in banks did not involve so many changes, I would have moved over the incident & May still at some point in near future if more innovative changes aren’t made for convenient banking. Thank you for this opportunity to give feedback.

Let me start off by saying the Santander app is perfectly fine. It has the features I need, everything works, and it’s easy to use. The only thing that seems to be missing is a list of scheduled transfers. Also alerts set on the website don’t seem to sync with the app. I also wish Santander supported Zelle. Aside from functionality, the app definitely needs a design refresh. Take a look at other bank apps like Bank of America, Ally, Chase, and TD. They all have a much more modern design. It’s time to lose the “hamburger” menu — this is no longer the current design trend (apps are going back to a bottom menu because it’s easier). The in-app ads for Santander products and coin stack illustrations are tacky. And there are some odd design choices like up arrows for incoming transactions and down arrows for outgoing (logically up or left would be out and down or right would be in).

I find the app generally useful at its most basic function. Being able to pay bills through the app is very handy and accessing a lot of my financial information is made much easier than the TD Bank app. I found Santander's deposit check camera system to be incredibly frustrating, however. The system never seemed to make it's mind if it wanted me to take a pic closer or farther away; and the automatic camera would time-out way too soon. I would prefer it to take the picture for me rather than do it manually (or at least let me choose between the two) because I don't quite trust myself if I've taken a picture of my check up to their standards or not. After struggling with taking pictures of my check, the options to deposit made me unsure if it went through or not still. It's a shame I'm left confused because my partner uses the Wells Fargo app which has the same deposit function, and his check clears automatically into his account (and it doesn't take him a whole 20min of struggling to get the camera to work). I hope Santander troubleshoots this function and gives it more stability soon. One of the biggest reasons for downloading the app was that feature. :/

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Update: it’s April 2019 and this app STILL hasn’t been improved. I no longer use this as a primary account because of this issue, I became a member at Citizens Bank (their app lets you deposit a check on the FIRST TRY-imagine that). I would not recommend Santander to anyone who needs to convenience of depositing checks with the app. Original review from two years ago>>>This app deserves 0 stars. I can't believe the depositing checks feature hasn't been improved since I started using it over a year ago. I basically put off depositing my checks for as long as possible because I know it's going to take way too many tries and waste time and cause aggravation. (if it works at all, sometimes it says try later after I've taken the pics 5 times). One time it wasn't working and it was an important deposit so I went to the ATM and it ate my check. And didn't deposit it. I had to have another check written. This was a huge hassle. This means their app and their ATM service is unreliable. I know of other bank apps that offer the same features and it actually works the first time. Since Santander doesn't seem to care to fix this problem I'll be looking into other banks. It's 2017, I shouldn't have to bend over backwards to get a check deposited.

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I’m a lyft driver who frequently uses the Santander app, but Since the security change I’ve been on the phone with technical support more times than I should have. It’s really a inconvenience when I can’t log on. You guys always “fix” the problem but I promise a few weeks later and I’ll have to call again because for the 10th time I need the opt passcode. Then when I ask why is this always happening customer service doesn’t know. Then they say hopefully this is the last time or I shouldn’t need to call again. But right now as I’m writing this review I can’t log onto the app because it prompting me to call customer service and I’m sick of this! It’s after hours so I can’t call until business. So now I have to use a regular atm machine just to check my balance and I’ll probably get charged. This has literally happened to me at least 8times! I’m ready to leave Santander because since summer of 2018 this has been my problem.