Beam Benefits

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You have to run on good faith that the app is sending the data but there is no way to see your brushing history or data. I checked with customer service and they weren’t helpful, they said you can see it on the app but in fact you cannot. So all the app is basically good for is a timer to brush your teeth.

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I am new to the network and was excited to receive the brush and use it with the app. In fact, I was so exited that I downloaded the app and started to use it before my brush even came! Well, once my brush FINALLY showed up, the app had been completely redone, much to my disappointment. First of all, my brush won’t sync. No matter what I do, nothing works! And there are no options as to what to do for help besides the beginning prompts. I have taken my battery out and replaced it, I have turned the toothbrush on and off, I have uninstalled and reinstalled the app. Nothing works. How am I supposed to get any of the “extra” benefits of having a brush that syncs up to an app that gains me extra insurance perks of it won’t connect to the app? There is no option to remove a user either. Also, what happened to the game and all the extra points you could earn after brushing your teeth? This app is very user unfriendly and makes my head hurt. Very unsatisfied. If I could I would give negative stars.

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This version of the app does two things: allows you to log into your account and run a timer. Manually. I had the family set up with v2 and the kids loved it. Gamification of brushing was working. The kids were competing to get more points and having fun. The new app has no points. It completely erased their history. No more points. Worse, it no longer connects to the brushes. It displays a sync date, but the timer doesn’t work and bruising is not tracked. The app won’t let me connect to any brushes because all brushes are already paired. I worked with support but there appears to be no way to unpair the devices, either within the app or by resetting the brush. Again, the sync date updates regularly but there is no connection to run the timer and no display of tracking. V2 allowed you to display your insurance card and search for providers. Tapping on these options now simply kicks you over to Safari. Why not just admit, “We don’t really care about the app. Just go to our website.”

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All incentives to use this app were removed when updated by developer. No game. No Star Count. No Rewards. No encouragement. The main feature, the timer, is already a feature included on every cell phone, which makes this app’s timer redundant. Children (nor adults) will find this app useful other than storing dental information and maybe the ‘Find-A-Dentist’ feature. Have not run into the bugs mentioned in other reviews: Bluetooth connectivity problems with brush & constant prompting to re-log-in. Restoring the former app format without previous bugs & constant crashing would be suffice.

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The last version was a little buggy but it was fun. It definitely increased toothbrushing time in my household. Everyone was excited for the time to run out to shake the phone and earn prizes for the game. We were so disappointed today to open the app and see the game and all of our hard earned stars were gone. And the game was redesigned to look as bland as humanly possible. I really hope you bring back the gaming aspect.