Bank of New Hampshire

Security measures on this app are great. Notification about questionable sign-ins. I feel safe from identity theft. I can check my balances every day. Transfering money from one account to another is so simple. I couldn't imagine not having this app in my life every day. And for times when I need a human- the people at the bank are friendly and professional entry time! Love my bank.

The app works well most of the time but quite frequently has major glitches like when you trying to deposit a check you’ll get to the final step asking to take the pictures and When you submit, it suddenly boots you out and asks you to log back in and you have to start the entire process over from the beginning. It will continue to do this over and over. Sometimes you have to wait and try again on a different day. This doesn’t happen all the time, however it happens enough that it beginning to get frustrating.

This app works great overall except a few times now it has disagreed with the amount of the check that I was trying to deposit. For instance in script and numbers a check was clearly $350, the 5 was not perfect, and it rejected it. It is inconvenient as it is the main reason I use the app. The other issue is, sometimes it will not load the images, it just stays on a loading page endlessly. I’ve had to uninstall, and reinstalled the app several times. Sometimes I have how to turn my phone off and restart it, and it works. When it’s working good, it’s a great app!

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Bill pay is terrible. The default choice often doesn’t load, and, if it does, it takes several minutes. If it doesn’t load you get no notice( the spinning goes on for as long as you can stand it) and when you try to re-set, you have to exit the BNH app and start over. Moreover, the “date to pay” which must be entered is meaningless. I paid an invoice from my company and set the following business day for it to be paid. It arrived eight days later. I’ve done this more than once so it wasn’t a fluke. Other than the fact that the “advanced” bill pay often has to be used because the default app doesn’t open, why is it there at all? And what makes it “advanced?” Paul Stewart

This is your standard banking app. It does what it’s supposed to do but nothing special. Does not allow you to organize/classify your transactions. Difference between “options” and “services” is unclear. Lots of space devoted to warnings about cut off dates/times for transfers. Customer service is slow and required several contacts to address my questions.