BabyView

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After owning the Samsung BabyView camera and wireless monitor for a little over a year my wireless monitor stopped charging and periodically loses contact when plugged in, therefore causing it to die even when plugged into an outlet. Samsung says my device is out of warranty so I have to pay to have it fixed. I downloaded this app as an alternative way of viewing my baby, however I found that, that’s all you can do is just view. You don’t have any of the controls as you do on the monitor. You can’t move the camera around to change views or zoom. I’m very disappointed in the quality of this app, I expect more especially coming from such a tech company.

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This app barely ever works(now not at all). It has next to no features and looks like it was designed for the iPhone 4. They are lying to their customers by stating it has this feature because it doesn’t work. It hasn’t been updated in over a year. This is the last Samsung product I buy. They don’t support their customers by making their products work. Just take the money and move on? I won’t support a company that doesn’t support its customers. This is amateur work, not a huge global corporation. Boycotting Samsung forever and spreading the word if this doesn’t get updated.

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I’ve called the tech assist number a few times already and have already sent in the monitor, camera, and sensor for repair (sensor stopped working). If I want to use this app I need to physically reset the camera and uninstall and then reinstall the app and go through the entire installation process to get it to work on my phone. Which only lasts about an hour so basically this app is useless since I need to be home to keep resetting it and it’s only good for an hour after the reinstall. I will NOT be buying another Samsung product. This Samsung monitor, my Samsung microwave, and my Samsung washer all have issues.

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I’m one of the rare folks it seems who hasn’t had much issue with getting connected to the Wi-Fi and it’s generally working well. However, I have noticed that my online viewer is frequently indicating 2, instead of 1!!! If I’m the only one accessing my camera over Wi-Fi who else is watching my baby with me?!?! We seem to have issue with getting our password reset to stay...frequently looks like it’s been reset to standard manufacture pw. Scary stuff and making me seriously question using the app any longer. Security updates for the app would be appreciated.

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I HATE this App and planning to pack up this system to return it tomorrow!! One of the primary reasons we purchased this system was for the remote viewing over WiFi capabilities and it CONTINUES to say “Connection Failed” after the cameras were properly set up and previously viewable. It won’t even show here in the house moreless elsewhere. Also, when it did work, it was not very clear and had a significant lag when trying to pan or zoom etc. I just HATE when you purchase things that not just under deliver but just don’t work!