ACT Fibernet

response required

Before careful before using this app for payment. Firstly, the payment part does not work as direct payment and it has third parties involved. In my case, I manage two accounts and one of them is 2 yrs fully paid and other for 6 months period. I paid the amount due for the second account using them app. The app has conveniently moved the money to the account, which is not due for another 22 months. Then the ACT people kept sending emails asking to pay the amount due. They intact wanted to blame us for not paying, etc., and after finally screaming back .. they traced it to the payment posting in 2 yr account, and promised to adjust. But the entire episode ran for 28 days .. and there was so much of stupidity, even asking me to send my entire month bank statement, to prove the money did not get posted back to my bank account! Will never use the app again for any transaction!

response required

ACT Fibernet service cuts off very often. In fact, it has happened twice in the span of less than 2 weeks. It cut off for 5 days the first time, then 2 days this time. I have made a request to fix issues but receive very little input as to how long or what the problems are. They tend to reluctantly answer questions I have regarding service interruptions, hours later via social media. ACT seems like they are more into Promotional-Aesthetics like 4K tv options, giving away iPhone 8’s than they are with the fundamental network problems that arise.

response required

This application crashes in 6 plus from last 3 releases, it fails to load after red logo flash screen. I wonder why it is still not considered to fix on priority. I was anticipating for each release would help me to get through and lasted only with much disappointment. Now i have to go back to web version to pay my bills (last 2 months) which is not secured and not an easy way without an user credential feature. Frustrated about the precautions/actions still not being taken from the technical team. So my rating to this app is so poor.

response required

The only thing worse than their app is their internet service. Seriously. They don't answer their phones. When their internet service goes down, so does their phone service! It's perfect for them. No one can call to complain. That scenario is the only thing they have done well... Insulated themselves from having to fix their their terrible service by designing an unusable app. Congratulations on being the best at something.... Being the single worst internet provider n the world.

ask user to change the rating

It doesn't lets you log a complaint, keeps you on same screen if you say restart didn't solve the problem!! It doesn't let's you see your order or payment for Dec 16, so if you took yearly plan like me it doesn't show your bill or order summary!! It redirects to site for offers, so really doesn't have the details, not sure what it does provide!! What's the use of app if it doesn't let you do what it is supposed to provide as basic features??!! Don't waste memory of your phone!