13SICK, National Home Doctor

I am extremely impressed with the registration process. It’s very easy to use and looks great. My only suggestion is to pre-populate the address for additional patients (non-primary cardholders) so you don’t have to go through the address verification process again. Make that the default, and then add a button for people to choose if the additional patient is not at the primary address. Very minor comment on an excellent user experience. Well done.

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I called the service for my 13month old son and waiting 25mins to get onto someone which is completely understandable as it was 2am. However, once the lady came on the line I was relieved and collecting my thoughts, telling her his history of asthma and what we would usually take him to the GP for. She said we can’t help, you need to call an ambulance, I tried to explain that I just need a moment to tell her the details and that an ambulance isn’t required just someone to check over my son and approve me giving him medication. She wouldn’t listen and scoffed at me saying ‘these calls are recorded and you said difficulty breathing (which I said in relation to explaining the whole picture to her) so I’m going to HANG up now’ and she just HUNG up on me!!! I’m shocked, she wouldn’t give me a chance to explain and use the service correctly. I understand there are protocols, but at least give me a chance to explain and then stick to protocol. Please don’t just hang up on a mother trying to do her best! As a very informed mother who understands the health system, I know that my sons particular needs tonight don’t require him taking the place of someone in an emergency and going to the ER. Was so thankful to find this service tonight but now very disappointed in the treatment.

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I got horribly screwed over by these guys. I had 16hrs of gastro and a kidney stone at the same time and my booking was ignored for 4 hours. Then I called to asked where a doc was, they said they cancelled it because there wasn’t any doctors in my area and that they sent me a message. However the only message I received from them was telling me the booking had been accepted and a doc was on their way. Genuinely one of the worst days of my life, made worse by this highly unprofessional outfit. Never ever use this service. There are other options!! Furthermore, they don’t reply to contact and they don’t respect unsubscribes. I’ve unsubscribed several times and continue to receive annoying emails. Find another option. This IS your health we are talking about after all.

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This service started off so wonderful and I was so thankful and grateful to have it however the last 5 attempts at booking a doctor has resulted in me having to cancel it due to them not showing up for 5+ hours and it just simply being too late. I will never use this unreliable service ever again. It’s just one disappointment after another. To top it off, I’ve had to wait on hold for almost 10 minutes just to cancel the booking I had! That’s the last thing people want to do when they’re sick or have sick children... wait on hold! please make it easier to cancel a booking on your app instead of forcing people to stay on hold in order to cancel it. Today was the last time I attempted to use this Service. Never again!

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It makes you wait until exactly 6pm before you can book . I live on the Sunshine Coast and I book it the very second it allows right on 6pm and Every time it says that they have had too many bookings for the doctor and to book again the next day !! What Lies they really don’t have a doctor in our area at all ! yet all the local Surgeries tell people to ring them after hours. My friends all say the same no one gets an appointment. They should be honest and tell the truth and show a map or list of how many doctors are available in which areas so people don’t waste their precious time waiting for nothing. I hate you 13SICK