1-800 Contacts

I usually call to order my contacts because this company has WONDERFUL customer service agents on the line that you never have to wait longer than 47 seconds to speak to and they are super friendly, answer all of your questions, very knowledgeable and helpful in providing you with the best offer and all available options and never pressure you one way or the other in buying products you’re not interested in (many companies try to upsell and make you feel guilty when you decline the offers), but I decided to order my contacts via the app this time! As predicted, everything on the app is user friendly— you can just take a picture of your prescription, enter your mailing info, and with just one click they’re ready to process your order and ship it out to you! I cannot say enough nice things about this company. My entire family orders contacts from them— very reliable and superb customer service!!!

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I took it to “renew” my contacts and when I was all ready to checkout they push their own brand and say its better than what I have - better than what I just tested so I could purchase (Acuvue 1-Day Define). So I click to get the free samples of “Aquasoft brand” and it says I need to take the whole test over. Begrudgingly, I do so and I find that the EXACT SAME 4 letters for each eye and both eyes are used. I literally just repeated everything from memory. And I thought I was supposed to wear the contacts for the photos which I attempted with my initial “Renewal”, but obviously could not get photographed wearing the new ones, but they say they’re going to review and send out my free samples anyway. The whole experience makes me think this is a scam! There’s no way that this “test” did anything to improve me; it’s just another company pushing their product OVER the brand supplied at my doctor’s office for free. Wonder what companies like Acuvue think of them having me change my order and retake the “test”? I guess I’ll try out the Aquasoft since they have now “prescribed” that for me and the first 2 weeks are free, but I’m uncertain how it can be called a prescription since the test is sooooo very crappy and the pictures of my eyes are before ever wearing the new contacts?

1800 Contacts went ABOVE & BEYOND to help me when I had a shady eye doctor who would only order ONE type of lenses from ONE company even when I told him the three month lenses he insisted I needed last time didn’t work after 3-4 weeks. Then when 1800 Contacts would try to call to get the prescription so THEY could help me, the Dr’s office would never answer the phone.I had to go to the Dr’s office & demand he give me my prescription. Even though 1800 Contacts doesn’t have samples, your eye dr is supposed to let you try samples until you find the ones that work for you... 1800 Contacts sent me 30 packs of MANY contacts knowing I’d be trying them out & sending the rest back until I found what worked for me. They were so wonderful! They have my ultimate respect and support. They are a fantastic company who really care about their clients. They deserve TEN STARS!

So, I’ve read great things about this company, but having seen it firsthand today, I can say for sure this is the best customer service I’ve ever experienced. (Sorry, I didn’t get the employee name) I ordered my dailies (which were just added as an option last week!) hoping to get them before my upcoming trip. After receiving shipping confirmation from the app I checked the tracking section. In trying to track the package it wouldn’t show up on UPS website, so I text customer service right away. Mind you this is all done within the app. After the immediate automated response I was informed that my order was indeed on its way but because of the time constraint a second order would be overnighted to me, guaranteeing I’ll receive them before I head out. Very friendly and helpful staff here, I would recommend this app to everyone. As far as the app itself goes, it’s so intuitive and easy to use, a sure reflection of the helpful and knowledgeable staff. They contacted my doctor for my Rx confirmation. And just like that they’re on the way. A million thanks and kudos to 1-800 Contacts. Y’all are the best!

I have used 1-800 contacts in the past and have never had an issue. I tried ordering contacts and for some reason when I did my first order it would not let me update my eye doctor. I called to handle it over the phone. We went through the entire process of having to reorder the contacts with the right doctor information which really wasn’t a big deal. The part that I have an issue with is that the contacts that the person helped me reorder were completely wrong and not what I had originally placed. So now for a third time I am having to place an order and wait for money to be returned into my account and so forth. I don’t understand how he got it wrong from the information he originally had. It’s just a huge hassle and wish I had done it myself. I just thought maybe it would be easier to call. I was wrong.