Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.2Manage your location’s reputation and elevate your customer experience from anywhere with the Reputation mobile app. With the app you can: • TRACK PERFORMANCE: See a snapshot of your Reputation Score and site ratings. • OWN YOUR REVIEWS: Read your location’s feedback and respond to customers quickly. • GET MORE REVIEWS: Send out review requests to increase your review volume and overall ratings. • MANAGE YOUR INBOX: Respond to customers who reach out via popular messaging apps. • MONITOR SURVEYS: Analyze survey results in real-time and share responses with your team. • ATTRACT CUSTOMERS: Respond to social comments and post fresh content to your channels. • IMPROVE EXPERIENCE: Act on customer feedback by creating and tracking internal issue tickets. Turn customer feedback into your competitive advantage with Reputation.
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