Zoho CRM - Sales & Marketing

ask user to change the rating

This app is getting better, however there is still some ways to go. The List of features don’t quite work as described or perhaps the descriptions are not accurate as to how the features actually work. I’ll give an example logging phone calls that one would think that being told that is a feature that all phone calls are logged that it would log all the phone calls made on the device however that is not true and does not do that. It takes a little time to get to learn however it can be very useful for advance contact management on your device that you can reference a desktop version of.

Started using this product a couple years back at the company I was in employed with. In the beginning we had multiple departments that needed to be set up and configured. Then we had our employees and management. Everything from payroll documentation is needed for either services provided or services received. Gateways for processing credit cards, assistance with web page, a support ticketing system. Multiple apps for multiple paths of communication. Statistics analytics you name it they got it. But it’s up to the customer to take the time to set it up. This company does not know exactly what you need unless you ask. Patient knowledgeable and happy to assist the support team has been spectacular. Love the people, professional, humble, and very enlightening. Currently started my own business and implementing the same CRM. Thank you for developing implementing and putting it into production. Also I have a secret, they are from India and I have done technical support and managed technical support also. I am an American and I love my country. Born in Los Angeles and totally anti-racist. America and the rest of the countries never let language be a Barrier for your success!!! Thank you Dawn Perez Naples Florida

response required

Zoho has been part of the CRM revolution with an app and service that has potential. The latest update seems not to fix any issues, but made things worse: One thing I’ve noticed is that it’s not saving the data properly. This is very frustrating, especially after working for hours on gathering leads and accounts information - you go and enter the data, hit save and call it a night. When you come back to resume where you left off or you need to go back and retrieve the data: it’s not there. You only find what you’ve entered the first time you created the item months ago, and not what you’ve entered and updated since. Another downfall is trying to export all your data from Zoho CRM to Outlook. ‘Cause let’s face it: one can not rely on your data being 100% safe and accessible anywhere. You always must have a back up. But the problem here is that when you export from Zoho CRM to Outlook: the data doesn’t appear in the fields where they supposed to be. It’s all scattered in odd fields, even the most basic info like a company’s address or phone number, making the whole thing useless. It just needs a much better Outlook integration. It leaves you to think: If this basic CRM plan is unreliable, you think I’ll want to upgrade to the next tiers?? This is why I give the app a two-star rating, which means that Zoho Corp has more and better work to do.

ask user to change the rating

The developers have placed the search icon in the "horn" area of the iPhone X's notched screen, but failed to hide the phone's default reception/battery display; instead, they overlay each other. This makes the search icon nonfunctional and renders the entire app basically unusable. It is a very obvious problem and makes me wonder what other aspects of the app's programming are also substandard. Also, the search function itself—on phones where it even works at all—is, shall we say, quirky. By which I mean, it is badly implemented and often cannot find the record I'm looking for unless it's phrased just right. Finally, it has a really obnoxious tendency to reset itself to its home screen if I leave the app even for a moment. This is very annoying especially if I'm trying to transcribe information from a record into another app, such as for instance if I'n trying to find a customer's contact info and copy it into an email. Overall I would say the app gives an impression of having been made by amateurs, except that would be an insult to the many fine programs made by amateur programmers. Instead, I'd say it gives an impression of having been made by incompetents.

I can’t tell you how impressed I am as a business owner with Zoho. I am not IT, but most of even complex options I can do with the help of their support. The program itself is beyond solid, it has dozens of practical partner programs (we use salesiq, forms and others), but the most important feature is their customer service. Always someone available within seconds through phone and chat. Always quick to help and solve. It’s a beast of a program but it has to be so it does everything we need and then some.