zennya health

Zennya delivers the highest quality therapeutic massage services available. The app is beautiful and joy to use and makes booking service dead simple. Therapists are highly trained and carefully monitored and the customer support system is world class allowing me to ask questions and get my issues answers instantly through viber, Facebook and sms. Uber and Zennya are now my two go to on demand apps.

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It's been 2 weeks and I can't book a massage with my favorite therapist. I'm thinking of not using the app altogether! I've been wasting my time waiting for my booking to be accepted. I've patronized Zennya since it's launched and I don't feel that my loyalty matters. The ‘customer service staff’ explained that it’s because of growing demand. I don’t think that’s the reason. My favorite therapist had been available for like 3 hours and he’s not that far from me -but my booking was never accepted. Then the ‘staff’ further explained that the therapist was out of range. Zennya has been decreasing that range. I was able to book that therapist for a good of number of times even if he was in that location. That conversation is pointless and will lead to nowhere. Zennya app started with a promise but now is a disaster. The Zennya team will not go the extra mile (or even lift a finger) to console a dissatisfied loyal customer. They have a lot of reasons for the disservice but never take actions to save the customer relationship. PS. I avail Zennya services at least once a week on the average - and I can freakin’ prove that! After spending thousands of pesos for Zennya, I feel I deserve some ‘going the extra mile’ customer service. I AM VERY DISAPPOINTED.

Zennya has been the biggest “life-changer” app for me since Uber. I no longer have to sit in traffic, instead the therapists come to your home. I really love the new services geared towards men as well. Push a button. Get an amazingly trained therapist at your home in minutes. It’s that simple, and it’s so inexpensive I can afford to get one every day. Love it!

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The actual services from the therapists are good, and I have no complaint. The actual app is faulty. The app froze and would not let me come off one of the sub-menus no matter how many times I closed the app and re-opened it. I decided to uninstall and then reinstall the app, but since doing this I have been unable to login to the app. The app assumes I'm trying to create a new account and notifies me that my account already exists and leaves me at the login page. I've attempted to contact customer service multiple times through texts and emails with no response from either.

Nice job , they did a nice job designing this app, of course it could be better, and I’m sure there working the bugs out. I have great ideas for them if there listening, but it does the job. I really like this app it’s Great when the therapists are available