Zen Planner Member App

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This is an app used by two of my gyms. I find it to have issues more frequently than any other app I have. It’s frustrating trying to see the WOD or log results and can’t get in. I’ve manually updated the app and restarted my phone. Still just the big Z going in and out. I already know the response, sorry your having issues, please call us to help resolve. Let’s get the app running properly so these downtime’s can be avoided. I feel like this is happening weekly, even though it may be less. Even when I haven’t experienced an issue that day, others in the gym make comments about it being down.

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The bouncing logo when trying to open reminds me of the rainbow wheel, something is happening but I have no idea what that is besides the logo zooming in and out. When it does finally open, its too bad the app can’t remember last location viewed. Well I guess for two days now all I have is a logo animation on repeat, so i can’t get in anymore. When the app works, it’s not too bad, slow, but I really only need it for two things then i exit, every time I have to use the app, if i forgot to check something and have to go back in, I don’t look forward to the whole process of starting from the beginning again.

This isn’t a bad app but there are a couple of annoying things. I sign up for classes a week or a month at a time, typically, and it’s tedious to have to add them to my calendar one at a time. I would so appreciate an automatic sync, or the option to select multiple classes and then “add all selected” to my calendar. It’s also annoying that it won’t let you open an old version of the app if there’s an update available. It’s not always a convenient time to do a software update.

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Update: Just tried to purchase another membership. Same problem. Screen turns sideways and doesn’t give me a option to pay. Last time it took 48 hours to receive my “bill” and be allowed to pay. I beg my studio owner weekly to switch to Mindbody. When I try to purchase a membership to my studio the screen turns sideways and won’t let me pay. Please fix. Also, which of your designers had the terrible idea to not let you see the calendar unless I have a current membership. Shouldn’t you want me to see the calendar to tempt me to make a purchase? Embarrassing design flaw.

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This is the worst member’s gym app I’ve ever used. It’s always taking 10 minutes or longer to load. Then the password requirement is just plain ridiculous. I’ve had the same passwords for years on way more important things than tracking my wods. I’ve had to reset the password for this app so many times I can never remember what it is anymore. The actual usefulness of the app is garbage compared to Wodify or Beyond the Whiteboard. I cannot dissuade enough people from this app. I love to tell our gym owner how much I hate this software and wish she’d go back to Wodify! Don’t let your gym owners swap to this junk.