YI 360-VR Camera

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Unfortunately the live preview functionality for photos and video is not working with my iPhone 8+. I get a generic error of "Acquiring preview failed". I can at least fetch already taken photos and video, but this means I can't use my phone as remote or for changing settings. I have upgraded to latest 1.1.53 firmware and tried with both 2.4 and 5 Ghz wifi.

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The app was working fine (cellular service has to be turned off to see video) until I updated to the latest OS, 13.2.3, and here I am at a job site unable to connect the camera to the app. I have restarted the app, restarted the camera, restarted my phone, forgotten the Yi network and reconnected, and the app still does not see the camera! There hasn’t been in update to this app in over a year and the app support website isn’t in English. 🤬 I use this camera for work and have owned it only 10 months. Fix this please!

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For the longest time, I was going to give up on the app. But it connected one time when I didn’t have cell reception. Turns out you need to turn off cell service and connect via Wifi in order to get it to get a live preview. Yi needs to fix this, but for the time being, this is how I got the 360 yo connect to my phone.

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I have the same “acquiring preview failed” problem on iphoneX. It works ok on my iphone 7. Both have the same ios and app version. This bug makes the camera very hard to use. The only way to record is by using the analog buttons of the camera. There is no way to check what you will record in real time nor to take a picture remotely.

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This app has been abandoned and it is very sad. Unable to connect to live stream, unable to change settings or download already taken pictures. Was only been able to download and upgrade camera firmware with the app. To the developer! Make the iOS app open source so the community can fix it and keep maintaining it!