新巴城巴 CitybusNWFB

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As many of the reviews have already suggested that this app is poorly developed, in particular after its latest update claiming to fix bugs. This is one of the few apps if not the only that has developed backwards in time. It being undeveloped is an understatement. Being a monopoly in providing real time service to the mass, it should fulfil its purpose i.e. to develop an app where users can actually check real time of bus arrivals. I understand that ads are a huge source of income for app developers and providers, but please get your basics right before you attempt anything fancy or promote ads. Right now the app just lags and freezes after closing the ad. This has nothing to do with hardware issues (I can guarantee that). If this continues, you will lose all your end users and eventually companies that are currently paying you for ads.

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I know you have no competitors, we must use your app if we want to check arrival info of Citybus which I have to take to commute every day - that doesn’t mean you can do however badly you want and totally ignore user experience! 1. Poor performance - often takes long time to load, always quit, particularly annoying when you try to catch a bus in a hurry 2. BLOCKING ADS - what the X? You are a public serving company, why are you so hungry for money? Even you want to sell as space, it doesn’t have to be full page splash ads right? By doing so you are not helping your clients, cuz users will build up negative impressions only! And why give priority to loading ads rather than arrival info? Which one do you think is more urgent for users? Deeply disappointing, please enhance ASAP!!

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I do understand as a company, source of income is very important and this app is almost monopoly. Ads is fine with me but what is not fine is that as a transport information app, how can you make a pop up ads that pop up (full screen) and even worse it crush right after! Think about the people who are finishing work after whole day and was desperate to get on a bus to go home. When these people was rushing and check on the bus app, and it pop up a ads and crush. Even just pop up full screen ads is so annoying. I suggest that cancel pop up full screen ads and leave the small ads at the bottom, since your company is making enough money through all ads you have got on bus, apps. Thank you.

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1) The app is lag and completely unusable during high traffic hours, the app relies on server side too much even the basic ui, yet the server is not stable, causing the very laggy problem. 2) WAY TOO MANY ads after updating to the latest version and you called that ‘bug fixes’ in the change-log, very accurate description! I understand ads is one of the income source to maintain the app up running, however as an app that serves the public, I don’t think there should be any kind of pop-up ads, it is especially frustrating when in a hurry to check a bus, not to mention how many clicks I have to click in order to check the info I want. 3) NO UPDATE FOR iPhone X screen resolution and up, STILL!!! Making the app looks and feels very antique.

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The Citybus app is NOT USER FRIENDLY at all, how many clicks do we need in order to find the bus arrival time!!! The App takes forever to load the landing page, and that also need to key in the bus routes in order for the App to find out which stop you are at and then to provide the estimated arrival time of the buses. It is frustrated that every page take time to load，majority of the passengers don’t use it 30 mins in advance to search buses. The built-in location service has 50% chance to go wrong and show the wrong bus stop info thus wrong arrival time, the percentage is too highly when searching. The App offer very limited number of bus lines with arrival time, still very limited after Citybus launch the service since almost a year ago . I think the App needs to be redesigned in the angle for the end-user (passengers) not as the App engineer. Please don’t make the App difficult to use especially for the bus arrival time function. Check out how KMB design its App, it is comparatively much easier to use. I do not want to rate any star yet, the App has so much need to improve even it has been in the market for years.