Xcel Energy

I'm in love with this app but I don't love it. I'm in love with the fact that I can view and pay my bill in a moment's notice. I'm in love with the fact that I can view, report and receive notice of outages in my area. I'm in love with the fact that I can use my touch ID to sign in instead of having to remember my password every time. I don't love the fact that I can't see my usage. I've taken initiatives to make my residence more green and reduce my monthly bill costs. I can't do that with this app to see if my usage has indeed gone down. I have to sign in on the actual website.

It freezes a lot. Have to wait for it to time out and try again or restart the app. Or give up and come back to it in a few weeks. It’s been this way for months. Not able to see past bills or payment details. Only way to see (only minimal) past details is in a bar graph chart and you have to click each month’s bar to reveal the data...really odd. I’d think with xcel being this giant company that they’d be able to throw a few more dollars at making their app closer to a viable alternative to the desktop site. Unfortunately it’s not like there’s another app you can use besides this one. I can view the current amount due, so that’s useful.

I just started using the app at v1.5. It is well organized and simple to use, yet with a full set of features. It now supports FaceID and remembers login credentials. I’m happy to see that you can schedule a manual payment to occur on the due date. There is a minor bug where if your session times out due to inactivity it gets caught in a loop trying to re-login. I imagine this will be fairly simple to fix.

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I had a scheduled payment for the due date for the bill to be taken out of my bank account, which was an accident when I set up the recurring payment. I paid the bill early, like I normally do, thinking that would be that and my bill would be paid. Xcel took the money out of my bank account for the bill on the due date anyway even after the bill had been already paid, putting my bank account into negative money. Now xcel has my bill balance as negative which I don’t understand why they would take the money out after the bill has been paid. How do I get the refund for a bill being paid twice?

Yes, most info is there and available but it's a very clumsy app. For starters, every time I start the app it tells me my last session has timed out in a pop up, I click ok, it takes me to the main screen, I click log on with Touch ID, touch, then finally I'm in. Way too many clicks just to get off the ground. When I launch the app, just present me with the touch authentication and let me get into the app with one touch not 5 or so....