Wrike: Work As One

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Wrike is a powerful system and the web-based interface is intuitive. But the iOS app is odd and limited. For example, you can add a folder but can’t alter it’s name. There are two panels that sometimes work in tandem as you’d expect (with one showing a drill down of the other), but other times they seem completely independent. For example, you might be showing a project in the left hand pane and you’d expect associated tasks to be in the right hand pane but instead the right hand pane still show the previous task you were looking at from another folder. And there are many things that just aren’t editable or movable in the iOS app. If you plan to be on your desktop 95% of the time, then this iOS app could be a helpful view into your work in a pinch. But hope to use your iPad or iPhone for working your projects, I would look to another project management system.

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I get badge notifications but when I open the app on iOS 13.2 on my iPhone X or iPad Pro, it clears my notifications and says there is nothing in my inbox. Of course, on my desktop app on my MacBook Pro or on my browser, I get notifications and my inbox loads. Is there a way to clear caches on app? I tried uninstalling and reinstalling several times but no dice. I’m not sure what’s going on—I submitted a ticket through support but no resolution. I rely on my app on iPhone and iPad so this is super frustrating as it’s been like this for awhile and there seems to be several bugs with the app in general.

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The mobile app worked great, but several weeks ago, the developers issued a new update, and now nothing appears in the inbox or my work tabs. Nothing shows up in the “shared with me” section. I have literally dozens of tasks and folders (which you also can no longer view) and templates (guess what, you can’t view those, either). I have new notifications / mentions on the desktop version, which thankfully still works. I also no longer receive any type of notifications (yep, they’re turned on, all types). These problems exist consistently whether connected to WiFi or cellular data networks (with cellular data turned on for Wrike). If it were possible to create an app which is nothing more than a paper weight, this is it. Unfortunately, this makes Wrike a far less useful business app than the powerful business collaboration tool it used to be.

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The desktop interface is much more useful. The app lacks a lot of critical information. Having 20-30 projects and several folders under each with the same titles such as “dev”, “prototype”, “release”. And the same tasks in each of the folders under each of the projects. You can’t see what tasks is for which project since it only displays the folder name with each task. So if you have a tasks like “submit final artwork to customer for approval” under the “release” folder in 10 different products you’ll just see the same task 10 times with the due dates and have no idea what the project for each one is. We’ve found the app to be for the most part worthless.

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I use the wrike web site for project management on my computer and can see Gant Charts and lists of categories of jobs and workload. I can’t see any of those things using the app. And what’s worse is if I am using my phone or IPad I can’t even go to the website and use all the functionality I need. It just directs to the app. I need to have an app that has all the functions of the website. Or at least I need to be able to access the website from a phone or iPad. I have put up with this for a long time but now I think I may have to use a new project management system if the app is not giving the functions I need.