Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
With the Wingo App, you can buy tickets at the best prices, manage your trip, show your boardingpass and know everything you need for that dream trip at your fingertips. At Wingo, we want you to always have the best experience, that's why you can make changes or add services to your reservation, check-in and present your boarding pass from your cell phone. We invite you to always use the Wingo application, so that you can navigate easily, quickly and safely from wherever you are.
![How to measure customer sentiment for app reviews [7 metrics]](https://cdn.appfollow.io/blog/static/appfollow_1335e02d-b0b3-49f7-9eb6-94171dc7e379.jpg)
