Westpac One NZ Mobile Banking

What they have on the app works good. I love the quick transfer and use it several times a day but,.. Wish they’d give colour options though as I’m not fond of the colour or styling. (ANZ app is much nicer, very sleek looking). Pls allow us to colour & customise, on the inside and outside of the app. There is also an issue with the pic at the top, it zooms right in so you can’t put a nice pic up (a pic of a cat will just show it’s eye for eg) the sample pics they have there are also very gloomy. anz has way more banking options on their app but still really well laid out & easy to use. pls take some pointers. For new users make sure you log out of the app every time or you’ll get “issues”. And also the constant pop up at the bottom of the screen about the helicopter is very annoying!!! I am sorry I can’t afford to donate, pls remove it from my app it’s just aggravating and I’m constantly clicking on the x to get rid of it.

ask user to change the rating

There’s another comment in a previous reply from the developer which was a game-changer for me. I had no idea why I was having to manually enter my login details so often suddenly; turns out there’s a setting to enable biometric (Face ID etc) login... but that’s seemingly (and inexplicably) only accessible while logged out. Luckily, I’m basically always logged out, I guess. The login/log out process is the biggest headache with this app. Even once I found out how to enable Face ID to auto login, returning to the app after a few minutes logs you out and you have no way of triggering Face ID to re login; you need to key in that big old password to get in again. Ironically, if you choose to retrieve the password stored by Apple in your keychain... Apple then prompt you for your Face ID. The solution in this case is to hard close the app and re-open it, which then automatically checks your face and instantly logs you in. This is all a big distraction from the fact the app itself is slick, really well designed, and clearly has had a lot of thought put into it. I guess there’s some banking regulations at play here that are not customer friendly for login, and that ends up spoiling the experience overall. If it weren’t for login hassles I’d mark this a 4 or 5 star.

Westpac one app is fantastic, however I recently purchased the iPhone X and initially I could use the Face Identification to login, now however it doesn’t seem possible. Personally I believe the developers need to bring this back to the app. As with touch I.D. The convenience was next to none. It’s like taking a step back to the Stone Age with not being able to login with either touch I.D. or face I.D. Yet I have apples latest & greatest device. Please look into this Westpac R & D team!!!

This app is fine, I’ve had a few problems with lagging but nothing major. The transfer feature is quite annoying as you have to click quite a lot as well so would love to see this changed. What I would love to see too is a better design that is customisable similar to a few other bank apps, where you can add pictures or colour to accounts as well. One brilliant feature another bank has that I haven’t seen on this app is being able to enable notifications for deposits so you know when money has come in or out, I found this to be a very handy feature.

Compared to the convenience and functionality of many other banking apps, this app continues to have a report card that says “Could do better”. A couple of examples: Despite earlier assurances, Apple Watch functionality has still not been restored; and in the current version the “Log Out” function (which surely for basic security purposes, should be easily accessible from every screen), is invariably buried several screens back from where the user may currently be. Could do better Westpac. Could do better.