Westmark Credit Union Mobile

Wish it had the ability to show the pending transactions for checking accounts!

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App was working great until the recent “upgrade”. Now security is so strong it takes me 5 min to get into the app. Face ID won't automatically kick in like the previous version. They tried to make it better but went the wrong direction.

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I can no longer open this app. They updated the app and it won’t load anymore. I have an iphone8, I don’t know if it is an apple thing or if it is a developer thing.

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There are several features about this app that drive me nuts, the worst is probably the lack of a way to get support without waiting on the phone forever. I spent over 20 minutes on hold just trying to reset my password, as I haven’t used it in months (account was setup to facilitate a loan) and wound up having to hang up before talking to a person. There needs to be an option for that on the app. I had to visit the full site where I was asked a bunch of questions that did not pertain to me, about where my vacation home is...my paternal grandmother’s first name...it was all very confusing and frustrating. I’ll have to call again tomorrow to see if I can change my password.

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There is always a delay in my deposits whether it be through the mobile app, or direct deposit. The frustration is that there is no delays when taking money from the account. These delays have left me with several insufficient funds when there is money sitting in the “deposit” slot but isnt “accepted”. This is a very outdated way of doing things and it is clear that westmark is not as efficient as other banks that this process is smooth. This issue needs to be addressed immediately!