WestJet

The app just refuse to let me have my boarding pass on my phone like every competitor does, there’s a place for it but it tells me I have to go to the counter despite having checked in. I give it a few stars since at least it let me complete check in, in the past it would not even let me check in. I tried to change seats post check in and it won’t let me, despite not having boarding passes.

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I used to love West Jet but they have gone downhill fast. Last 2 flights were horrible from the time I checked in I upgraded to plus. Printed my boarding pass the day before...all good. I get to airport and wait in line to get my baggage ticket from kiosk. Go to self serve baggage scan. Wait in line. It doesn’t work. Wait for help. CSR takes me to a different line. Wait. They reprint my boarding pass. I get my bag checked. Look at my boarding pass and they changed my seat. I immediately try to get help. Everyone sends me to a different line-to wait. They finally tell me to go through and gate agent will help. By the time gate agent arrives they sold my seat. She said she would refund my upgrade cost. I showed her that I’ve had my boarding pass for almost 24 hours so why can’t you refund they last person that bought it. She said I just can’t. Really. I’m not the one that changed it. So. I’m getting ready to board now and not in plus seating. How does that work? An employee must have got my seat. No customer service anymore. This was totally unfair.

When I got this app I was really worried that I wouldn’t check in or that it wouldn’t work cause the reviews but surprisingly it worked just fine! I was able to check in, I was able to watch movies on the app too. It worked perfectly! Advice to others: When trying to check in or trying to go back into the check in after checking in, tap the button multiple times to have the check in load up.

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Absolutely horrible. You know what most people love, it’s inputting all of their info in twice and this app delivers!! First, you log all of your important info into the WestJet website, then you do it all over again on their app. What a terrific deal. Because it’s not like the westjet app and the westjet airline are the same company. And it’s not like I spent time building my profile on the website that could easily be imported to the app, which westjet promotes through email spam. I’m glad this app exists, since I’m a male and it’s the closest thing to an abortion that I can have.

ask user to change the rating

After checkin and creating an account, I never received or access the boarding pass. I completely missed my flight as no one was at the counter to help and, cherry on the cake, i receive a call 20min before departure to ask me if I was still flying with them because i was fully checked in?? NEVER This app and airline are a scam please stay away from it.