WeightWatchers Program

However, a couple of months ago my app had a glitch. I called in and explained the problem to no avail. I was told I would just have to live with it. I would like to object to this because I feel I should get a correctly functioning app because I need it and also because I pay for it. I do not know my exact loss without looking but it is 31 or 32 pounds or so. Suddenly one day the app showed me loosing over 200 pounds and it showed this several times. If I had really lost as much as the app said I would not exist. When I called they looked at it and could not fix it. They told me to reboot my phone. I did and it did not work. They told me to delete the app which I did and once again it did not work. They said they could not fix it and that I knew how much weight I had lost and I would just have to keep track of it myself. I did not agree with this but did not think I could do anything to correct this so I just moved on. However this really is not fair and I feel you should do something to correct it. You have even sent me charms to celebrate the weight I have not lost. I hope someone really reads this but if you treat this the way I was treated over the mistake I do not have much hope. Anyway I live with the app to track and find point values so I will continue. Thank you Dana Combest -Pucci

✅💗 I absolutely love the WW app as it makes it easier to manage staying on the program. It allows me to quickly track, find point values and recipes and Connect with other ww members. Connect is one of my favorite features of ww as it offers support anytime, anywhere. Any of the wonderful people on there are quick to talk you down from going off track or talk you up from having a bad day. It also allows me to help others which allows me to help myself. I feel good being able to help others, and that adds to the ‘whole’ of the program. ❌ My only complaints are: 1️⃣ While recipes are quick and easy to find on the app and online, there is no way to print from the app at all (besides taking screenshots and printing the pics), & online it prints the entire webpage with all pics of Oprah and whatever else is on the side there. I love Oprah, but I really just want the recipe on the page. And although some say don’t print them it save trees, people are gonna print. Sometimes we have to. 2️⃣ I want to be able to enlarge the pics posted on Connect. I want to see things better. We can enlarge on other social media such as Instagram, so I’d like to be able to do the same on Connect. Please 🙏🏼

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My mom gifted me a year long subscription to help get into shape for when my husband gets home from the Navy. When I opened the app, it insisted on me only paying through iTunes and would not allow me to just put in card information like other apps. Because of this I had to add my moms card info into my iTunes account and set it up at primary. This is irritating because what ends up happening is either I’m paying for the subscription myself (with my card being primary), or she ends up paying for any apps/music subscription/anything already connected to my iTunes Pay (with her card), which is completely ridiculous in my opinion. I called customer service to see if there was a way I could just set a payment method for the app itself and not through any other accounts. The lady I talked to was very rude. Was cutting me off while I was talking, repeatedly told me that it was “not her problem,” and transferred me to iTunes who still were unable to help me because they can’t have cards in iTunes pay that are primary for only some things but not others. I still don’t have any resolution and I wish there was something I could do about this as it seems like it should have been an effortless thing to set up. Even if it is through iTunes pay, maybe have an option to “gift an account” so a different payment method could be used. Very disappointed and sad that I have to make this review without even having the opportunity to really try the program.

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I find using this app to track my points very frustrating. It frequently takes me three or four tries before I can enter the food I want. Simple things like a banana took multiple tries this morning. I find the search mechanism to not be very smart. I tried entering sugar snap peas and they didn’t come up instead I got coffee without sugar and other totally unrelated items. Eventually I figured out that I needed to search peas, sugar snap. So because my search terms were not in the same order they didn’t find it. Very frustrating. In addition trying to create recipes is difficult. I wish there was a way to mass import ingredients like with my fitness pal. Instead you have to wade through the frustrating search for each ingredient individually. I have started shortcutting and only entering ingredients that have points because it isn’t worth the trouble. Then even after I’ve created a recipe it isn’t easily found to track. I cannot just enter the name I gave it in the bar. Instead I get other recipes that aren’t mine. I have to scroll down to recipes and the select through a couple of menus until I can search for the recipe I made. Sure it is pretty and has lots of features but the main thing I use it for is clumsy and not intuitive. It makes me question how long I’m willing to stay a member even though I have been successful with weight watchers before and really like the new points system.

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Was a good app until this last upgrade. Since the last upgrade the app keeps crashing if you try to open any of the recipes you personally entered. I contacted the online chat for support and was told to delete and re-download the app. I did this but the problems persist. Every new upgrade has caused more problems. I have been a member over 5 years but have become so frustrusted with the app I'm thinking of dropping using it as it doesn't work well anymore. Ironically at the same time the app has deteriorated Weight Watchers has raised it's use fee 25 percent. I am so frustrated I am planning on dropping out of weight watchers. There are other point type apps to get with no monthly fee to use them. They may not be as full featured, but once you buy them they don't crash when using them. NEW ENTRY Well here we are in Aug 2018 and another update with even more problems. When I go to my recipes now it only lists the food items but not the amount so if you want to make the recipe you have to go to the website, the app won't work. Again in the chat line I was told to delete and re download the app and it didn't fix the problem. When I finally got tech support they told me they would let the programmers know about the problem. I asked when they would fix it and they have no idea. You should start over the app is becoming useless the bug are growing bugs.