Webroot WiFi Security & VPN

I purchased Webroot for my trip to China and I just say I was impressed! While many of the other members in my group could not get their VPNs to connect, Webroot was slow, but successful, and worked exactly as I expected. In the US, this is one of the fastest connecting VPNs I have seen, and very simple to use, however it still has a few annoying bugs... The app will occasionally log me out randomly if it has not been used for a few hours, and there is no option (as far as I can find) that will keep me logged in. I assume this is for security reasons, but a toggle to keep me logged in would make this a 5 star review!

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UPDATE: Tried several times to call the number provided by Webroot in response to this review only to be hung up on every time before reaching a rep. Stay away from this VPN. Buy NordVPN instead. Webroot is slow, extreme throttling, randomly disconnects without notification leaving you vulnerable (even with the auto reconnect feature engaged) the server selection page gets stuck every single day and on top of all that somehow websites are retaining my information when using this “VPN” even after I clear my cach and use a Privacy Orientated browser like Duck Duck Go. How can this be? Simple Webroot is clearly not nearly as effective as they would lead you to believe. Run away, just run away from this crapware. And the hangups on their customer service line exhibits this company’s don’t give a crap attitude. Wanted to like this app but it randomly crashes on my iOS devices. Drops out or try’s to connect to a server I never asked it to. Even when it connects to the server I requested it often just freezes and will not load any pages forcing me to switch to a different server. Right now I can not even get the app to load after numerous attempts and various methods. I don’t know what the developers are doing but from the user end it does not seem to be much as these issues have been a problem from the beginning.

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I’m not sure after a month if I’ll keep this app. The benefits don’t outweigh the cost in my opinion and I’m not talking about $3.99 a month. After the first week I noticed that I was charged according to the what the app said was a day early not a big deal, but I have had this persistent problem of my VPN not shutting off when I’m at home. Now before I get a response to this from Webroot I did open a customer service ticket over this. They said that it basically is apples or the phones fault for not sending the correct information to the app. They suggested to make it a safe network in the app which I did. It still time in and time out views my secure network at home as unsafe. The problem is not user error, it’s the app. The fact that people have to write you all to tell you this app is glitchy at $3.99 is beyond me. Is that not what we pay you to do. If an update isn’t issued I’m going to cut my subscription. Also the cookie cutter responses from customer service may be what people are referring to as rude. I simply just see them a dismissive and a waste of my time.

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I'm very disappointed with this app. When connected it seems to do well. But when I turn the phone off and then back on, or when I connect to a new wifi network, it does not restart. At a minimum, I have to agree to renew my subscription automatically. Every time! Once should be enough. Most of the time I have to re-enter my password also. *Extremely* annoy! Unless I remember to constantly check to see if my VPN is working, I cannot depend on this protecting me. Almost worthless as a security app IOW. I cannot recommend this app. I have switched to the new AT&T VPN and am trying that. Unfortunately it's just for my phone so I'm still running this on my iPad and computers. And cussing vehemently every time I have to re-enter my password. I will switcH to another VPN service on those as soon as I find one I like and can trust. Webroot, I'm rapidly loosing faith in ALL your programs and services. I cannot express how angry I am that your password toolbar for Firefox has been broken for OVER A YEAR!!!! Now this. Get your stuff together or go the way of the Dodo bird. I hope your anti-virus is still working.

I have an iPhone 8+, iPad Pro and an HP laptop with Windows 10. I have used Webroot Anywhere for years and when I saw Webroot Security VPN I bought it. Everything works well. As for support, the Webroot Community and Support works well. The only thing that is annoying is that on the PC version, it asks me to agree to the terms every time. The Apple App version doesn’t. Other than that everything is great at home and everywhere I go. I see this as a “must have” especially to compliment the other Webroot products. Good show!