Vue Entertainment

This app is in principle ok, everything seems to go ok until I try to actually submit the booking and pay. At that point is says something like ‘something went wrong, try again later’ I can go to the website and everything works fine. Not sure why anyone would want to use the app over the website other than to benefit from some personal pre-set values, but if it fails to allow you to book, its worthless. What a shame!

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This is a perfect example of an App that needs to be withdrawn and whoever sanctioned this version needs to lie down until their sanity returns (assuming they had some in the first place of course). It's terribly slow and far too hard to understand and an insult to the Apple 'ease of use' philosophy of its operating systems. If you are thinking of loading this app then I suggest you don't waste your time. Since writing the above a new release has appeared and whilst you can select seats you cannot buy them. Some comedian thinks a message “Houston we have a problem” is helpful. Well the VUE helpline don’t give a jot when called and sending an email does not work either. Perhaps on reflection the message is helpful. This App belongs in outer space as it has no useful purpose on this planet . Yet another update (Feb 2019) and no way to make a payment - Question to VUE “Why do you pretend something is what it is NOT? Here we are again (May 2019) with yet another update which true to previous versions insists that “Houston still has a problem” when trying to buy a ticket to a VUE showing. Thankfully this Is not the only cinema group in the UK.

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Apparently I couldn’t be logged into my account to buy my tickets so I had to wait 10 minutes to buy the same seats on the website despite clicking “Abandon” in the app. I then realised the app seems to throw up an error when attempting to log in but when I click the back button it shows me as logged in. I am also surprised that I can’t see previously booked or, more importantly, currently booked tickets within the app. It would be nice to be able to add these to Apple Wallet even if customers had ordered them on the website instead. Overall, I would expect better from an app in 2019 and from such a large cinema chain.

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Even with the overhaul and I can now actually pay for seats without that stupid “Houston we have a problem” message popping up the app is still completely rubbish. Just tried to book 6 tickets with 3 Meerkat movie codes which took me a little while to suss our how to do. It’s unnecessarily complicated and should be user friendly for the idiots like me. Most other booking apps are. Also gave me an option to save to my apple wallet and when I attempted that it crashed for no reason and then the option was gone. Surely the app could give you the option of saving tickets within the app itself. Very poor app that looks like it’s been put together on the cheap. I wouldn’t bother with it.

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Over a few years, this app fails at the crucial moment when, you’ve chosen the correct seat, and then, when you click to move on from this point, it crashes! When you go back in to book the same seat, it’s greyed out as unavailable. (It’s your booking attempt for two seconds ago) But, you have to choose another seat because the app doesn’t recognise that it crashed which isn’t the seat you actually prefer. This happens through multiple Vue app reboots/ revamps and updates of iPhones (which are backed up, none of if the usual BS excuses from IT please!). Please investigate your online customer journey as it’s consistently failed me over the years. Disgruntled from Scotland!