VOCOlinc

APP The app isn’t bad. It interfaces with HomeKit well enough. I understand why it requires that the user grant it access to the Home Data, but if they deny it (as I do by habit for any first request for resource on my phone) the app offers no warning, and then if they attempt to access the User button in the lower right, the app crashes. It should warn the user when they decline access, and anywhere that would require that access should check, then remind them. Crashing just makes the app look bad. Fail gracefully. Lastly, I have a badge displayed on the app icon, but in the app nothing indicates why or what is causing it. DEVICE I understand only supporting 2.4Ghz for lower bandwidth needs, but it shortens the potential distance. I would prefer not to be required to purchase repeaters just to support these.

I have had Vocolinc products in my home for over a year and a half and have had zero issues with them. Well, one bulb needed a master reset when I opened it, but the amazing support staff at Vocolinc helped with that in less than 30 mins. I have 9 bulbs, an LED strip light, a power strip, and 4 plugs. I have lights, wax warmers, fans, and my coffee pot connected. All work flawlessly. I don’t understand the negative reviews. All HomeKit apps add all other products to their inventory. All allow access to each other in their respective apps. I can set the devices up in HomeKit or the LinkWise app without any problem. I’ve only had connection issues once and that was when the power flickered at my apartment. I live in an apartment which means tons of routers in the area and still have no issues with connection to mine. They work flawlessly when I’m using them remotely which is why I bought my initial set to begin with. Boy it’s nice to have a fresh hot cup of coffee waiting for you when you get home in the morning. All in all, these HomeKit products rock. I can only assume the issues others are having are user errors in some way. I’ve never had an experience with the units that I wouldn’t consider amazing. Would recommend these every day of the week and twice on Sundays.

UPDATE: The solution seems to be to delete and then reinstall the app. Changing from 1 to 3 stars because the app could still be better. I have a set of the Vocolink smart bulbs, and I installed and set up two of the four bulbs before iOS13. Everything worked just fine. Then I updated to iOS13 and went to set up a bulb in a new lamp, and the whole app doesn’t work. It doesn’t show either of the two bulbs I previously had set up, and it gave me no options to set up another bulb. Thank goodness you can set up devices in the Home app now (I don’t know if this was a feature before iOS13, but it certainly is now). So I have the bulb working, but now I have a constant notification because the home app says there’s an update for my newly installed bulb, but it directs me to this app, which of course doesn’t work. Please get a fix going for this! Your devices are great, but your app makes me want to shop with other brands for smart devices

Similar to an earlier reviewer, I’m not sure what the negative reviews are all about either. I was apprehensive about the app having seen the low ratings, but I’d already purchased the plugs. My experience was that the app was super easy to use. Took me less than a few minutes to set up both plugs. Controls my devices perfectly, including my Wemo smart plug, and automatically adds everything into Apple HomeKit, so I don’t have to even open the app once the plugs have been added/setup. I can now just control them via voice with Siri.

I don’t understand the negative reviews. This seems to be the one product that is controlled by BOTH Alexa and HomeKit. I had s little trouble linking to Alexa skills, emailed Support, and had a reply within 20 minutes which walked me through the process. It is a powerful app, so randomly clicking settings could lead to unwanted deletions but I couldn’t be happier.