VIZIO Mobile

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Okay, I like the concept of the way this works. I love technology and I am all about reducing the number of things I need to carry and keep track of in life. Very forward-thinking. However, why do I have to go through so many steps when I open the app to get to the spot I need to turn on the TV and sound bar??? Opening the app should default to the TV controls, not to the “discover” section. You have to open the app, click on “control”, then click in the upper right hand corner on devices, wait for your devices to load up, then choose the device, then wait for the buttons to load up (when it works right). Not a smooth process....especially for tech in 2019. I could lose my remote, find it, and turn on the TV in the same amount of time it takes me to use this app. Overall, disappointed, and my next TV will not be a Vizio SmartCast unless this is improved. Customer service seems to think this is a non-issue...maybe this review will inspire some change for a more streamlined process?? Please?!??

I had bought a vizio 65” E-series 4K smart tv 2years old and for some reason as soon as the update was pushed out the tv started to power on and off by itself never had any problem till now didn’t buy the extended warranty because I have 2 other vizio TVs that are 8-9 years old never had any issues with them. I believe they are getting ahead of there selves with there software updates. Until today I was nothing but vizio, Now not so sure unless they prove there selfs to take care of loyal customers like me! I called vizio and they said there was nothing they can do for me so there is nothing I can do for you but let other people know what I’m dealing with after spending a lot of money on your brand all these years!!! And still I went and bought the 2018 version with a 4 year warranty because that’s how loyal I am another 800 so if something happens I will never ever buy a vizio tv again we’ll see how it goes this time please know what your doing with these updates before you push them out! Also it’s Christmas and I have 3 kids so this is a really bad time for me! I thinking twice about giving you another chance and taking this new one back and going with someone else!

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I bought an expensive Vizio TV about 4 months ago. Vizio just pushed an update that made it substantially harder to impossible to cast things to the TV. In order to do so, I have to use this app. This app is essentially unusable. I don't even have words for how bad the navigation and UI are. They took something that was working, removed it, and replaced it with something I did not ask for, is substantially more complicated, and most importantly doesn't work. TV companies should stop trying to be software companies. They are terrible at it. Make a tv that has a nice picture. Let people who can actually write good usable software like Apple and Roku write the apps. It's incredibly frustrating to have a thing that was working stop working because Vizio decided to push an update I didn't ask for or agree to. If you want a concrete example of stupidity, here is one: Vizio let me know I had to order a new remote from them that had navigation buttons on it (left, right, up, down) to use this app. Fine. In order to close the notification that I had to order this remote, I was supposed to press the right arrow button. Which my remote does not have, which was the entire point of he pop up message I was trying to close.

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The fact that I have to use this app in order to get to the menu on the tv is ridiculous in the first place. Anything menu related at all has to go through this app since the remote only has vol+/ vol-, Chan+/ chan-, power, input, picture mode, play/pause and mute.... I understand they wanted the remote simplified but Why no menu button? I set my sleep timer every night and using the app wasn’t that bad since I always have my phone. Then everything just changed!! I go in the app and after a half of a second, it error messages me that I need to update the app before I am able to use it anymore... okay, understandable. It takes me to the App Store.. that tells me there is no update to download and I am current!! I go back to the app, and within a half a second, it error messages me again and takes me back to the App Store! I can still click things but I have been having to rush to beat the error message in order to set the sleep timer every night. Usually ending up in about 8-9 attempts if I’m lucky before I succeed. I don’t understand, it’s frustrating the crap out of me! I paid a lot of money for a tv I am unable to do simple general tasks with just because they have a broken app.

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Every time there’s an update to this app, I have to resync my TV with my phone. To sync the tv and phone, I have to touch the phone and television physically. This wouldn’t be so bad if I weren’t physically disabled and had mobility issues. But I do. And even when I do pair the two it’s not guaranteed to work. In order to get apps to work correctly on the tv, I have to cast from my phone to my tv. If they’re properly synced, great, but the interface is so clunky that it often just fails to work correctly. The interface is also supposed to work as a remote. It doesn’t. Not always. And so I was forced to purchase a second remote for my tv because the one they shipped with the tv wasn’t good enough. I tried to get some sort of response as to why the first was defective, as it seemed perfectly good to me, and got some canned answer. I will never buy a vizio tv again. Unfortunately this television was sitting on my floor a long time before I was able to mount it on the wall and find out how truly garbage it was, or else I would have returned it, because if an app is advertised as being able to control your product and can’t, your product is lying.