Vitality UK Member

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I am constantly contacting Vitality to correct my points. I have a loan for my Apple Watch with the payments directly tied to my activity level, but I’m paying too much because their app doesn’t work. Then their support system is disjointed and inefficient. As a company they have great incentives to stay active and receive various discounts, but since their technology is more or less useless it makes us question even staying a client all together.

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app is constantly loads but doesn’t load. Just rubbish

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Clunky and outdated. Very cumbersome to use, rarely works.

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Hi product managers and developers, I know you probably realized that those who insured with Vitality will definitely use the app, but that doesn’t give you the privilege to make it worse than last version. 1. For cinema ticket rewards, why do you require every member under the plan to finish its review in order for any member to claim the rewards? While as in last version as long as I finish my review I can claim my ticket. Product managers do you really finished the beta testing? Please just make it reasonable. 2. All the points that I collected in last version are gone. I started from fresh. Really? I would rather believed it is intentional than mistake. Because the higher points leads to higher ranking (bronze, silver and gold), and higher ranking gives customer higher benefits(like £50 subsidy to £75 subsidy into certain categories for example). Clear it all could save the company some bucks which might eventually land in the pocket of the marketing team or product managers. Not cool. 3. In the transition from 1-week to 2-week cinema tickets it automatically clears the previous week’s rewards. Say week-1 you earned your 12 points, then it says please get another week of 12 points which make sense. Then after I upgraded the app in the 2nd week, my 12 point achievement in previous week got deleted. So I have to collect another “two week” for the reward. That’s a total of three weeks. In summary, looks like all the negligence in this app upgrade works against users. For an insurance company that suppose to create a sense of insurance and comfortability, this is really on the other side of the image. Product managers, PR teams and developers, please fix them properly.