Visions FCU Mobile

This is an excellent app, except for one thing that I find very annoying. When using the app to pay my credit card bill, in full, via a transfer from either my checking account or my savings account, the app does not display the current balance that is shown on my latest billing statement. Instead, the app displays my credit card’s current balance, which includes any purchases made after my latest billing statement was generated. Unless I refer to my latest billing statement, I could overpay my bill. In that case, Visions would credit the overpayment to my share account. Long story short, I’d have given this app a 5-Star rating if it displayed my balance due instead of my current balance.

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It too confusing can’t find loan payment info to print when needed without searching all over and still can’t find it, it was better the old way. The express deposit is a mess, kicks back deposit saying the phots are blurry, I have had to repeat deposit several times at times, also the picture of the prior checks deposits reappear on the next deposit. Deposits the check into account then withdraws it with no notification email but a week later a letter in the mail that it was withdrawn from account which may cause overdrafts for some people. While doing deposits the app closes without warning causing to restart the app and starting the process from the beginning! I’m guessing this review wasn’t never read as it came up when asked to rate the app.

I have been banking for 40 years and this is the best bank and App I’ve ever used. All the people I’ve interacted with, who work at Visions, are not only all very nice and extremely professional, the App - and their online banking interface - are truly the best I’ve ever used. And for reference, I’ve banked with TD bank, Chase, Citibank, Bank of America, WestAmerica Bank in California, Wells Fargo and I’ve used my wife’s HSBC which is the absolute worse EVER... and years ago I also banked with Chemical Bank (yes, I’ve been around) this is even before cell phones, lol. I can recommend this bank and App enough!!!

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I’ve been using this for a while but issues keep popping up so it’s very unreliable. At one point it kicked me out of my Touch ID, even though I had it set to allow it and had been using it that way. I ended up having to turn it off and back on to reset it (after having to reset my password just to figure out my login). Just today it told me my accounts were unable to load, then after about 8 tries I did get Bill Pay to come up and submitted a payment only for it to kick back and say there was an error. Tried that a second time and same result. So frustrating not to be able to rely on using the app, and I’ve ended up having late payments as a result of having to wait until I could access my computer.

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The visions app used to be extremely fast, efficient, and user friendly. Sadly, due to their many unnecessary updates the app has become the opposite of that. It runs so slow that my phone falls asleep before the loading screen is complete and I have to start over again and again. Looking at the main screen you used to be able to see loan and credit card due dates and now you have to click each individually to find out, which again takes forever to load. Doing transfers has also become more difficult whereas now there is an entire form you have to fill out which is confusing to get to. The app is so horrible now I would rather drive all the way to the bank during office hours and talk to a teller to do a simple transfer. Please fix your app.