Virgin Plus My Account

Great service. I love virgin mobile, never had an issue with my account, always quick service and the app never freezes! 10:10 on my books. Bill has always been the same, apart from data overages which are my own fault! Thanks for the awesome service!

response required

This app spends a few seconds loading updates EVERY time you open it — I have never seen an app do this. It feels like a webpage wrapped in a native skin.. no big deal but hardly “nice.” The biggest problem has to be on the backend. I have two data packages (3GB and 8GB). The usage page shows both as 3GB packages and claims I’ve used 100% of my data even though I’ve actually only used 6GB of my 11GB. Seems essential that a cellular app in 2018 accurately display the usage data for my plan. It isn’t recent either, this problem has persisted across the app and the mobile website for at least 5 years. What can you expect from a telephone company. Also, enough with this “we love you” BS. It’s disingenuous and annoying. Everybody knows you don’t give a crap about your customers any more than the other providers. We’re all stuck with your cartel economics forcing us to pay huge sums for what amounts to very low data caps. Hopefully one day mesh networks and other alternatives will provide a legitimate alternative to your oligopolistic business and humble you into actually caring about customers!

Love the part where I can see all my family numbers and net services together and how much usage on each. Cool and simple app.

response required

It’s ridiculous that I am getting charged $200+ monthly.. y’all have been 0 to no help with anything. I have been to your stores where I set up a “one time” data addition which unbeknownst to me, was actually a recurring monthly fee. Your service is pathetic. I had a phone call with one of your people, and she all but laughed at me. You should be ashamed.

response required

Takes ages to load the app. Many functionalities does not work intermittently including payments. It seems that it shows data being used even though one uses this on WiFi. Does not load when one is using data being outside.