Virgin Mobile UAE

I signed up with Virgin Mobile back in August, and I got free credit for signing up. After the first month, my card was charged without my authorization, although they said this was to renew my plan it wasn't because I had more than enough credit to renew it for the next two months without recharging. Anyway, after a few days, they refunded the amount they charged back to my card, which surprised me and at the same time made me happy because I didn’t think they would ever refund me. Overall, my experience with this provider have been mixed, there were a few issues, but they both get fixed in a timely manner. I would recommend this provider to people because their prices are excellent, and none of the other providers can compare to them. They also have outstanding customer support.

As the title says, I have no complaints whatsoever. I opted for a one year up front paid plan. I chose a plan, there were no hidden fees, prepaid for an entire year, got a way better deal than du or etisalat at the time, and have had zero issues with anything but the app(few hiccups, always resolved very quick by using facebook messenger) I use their international minutes to call all over and have had no issues with getting disconnected or hearing strange dial tones in the back round like I did with Du(quite frequently I might add) That being said, I just upgraded my plan for another 7 months and STILL saved more money than I had with other carriers in past. I am a believer now and will be having my wife switch to Virgin soon also! Thanks again Virgin UAE!

I was worried about using the app to move my existing number from (my previous telecom) to Virgin mobile on a Thursday day at 3 p.m I thought it will take days to be done but I had no choice as I wanted to move from my old operator after 5 years of excellent service but the reason I wanted to move is to have full control over my plan when I’m traveling and when my usage is lower than it should. So I followed the steps, picked my plan. Made a payment which had an error but then it was fixed after contacting their support Next 35 min I received the SIM with a temporary number then in 20 min my number was moved Now I’m in control of my plan I can pause it when I travel I can charge it extra GBs when I need to use the hotspot I really recommend anyone who is not using the full package of their plans to give it a try here

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Problems with their payment service called me to use the “live chat” in the app. The “live chat service” is an absolute joke and a serious disrespect and time waster to the customer. Questions in an “open live chat” often take more than 30-60 minutes to be answered, which means this is hardly a “live chat”. At best it’s an email answering service, except the answers you get are incomplete and useless as they only address your last chat question instead of providing full solutions. So a question that can be answered in 1 email will take 10-20 chat messages with 60 min between each answer. When I raised this issue with the chat person, they told me (45min later) that they were “sorry that I felt that way” about the service! Felt that way!!? Wt.. The complete lack of a live chat and zero solution to my query is not a “feeling about the system”, it’s a factual observation of their complete lack of service. If you ever wondered how useless a chat system can get, here’s where you’ll find out. Avoid!!

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I had some issues with my ID update and after contacted Virgin a few times via the apps and email communication, the last response I received was “our technical team is working on this and we will get back in 48 hours”. It has been more than a week now and I haven’t hear back anything despite 4 follow up emails have been sent. As a customer with Virgin UK for the last 5 years I am extremely disappointed by Virgin UAE. The service quality is definitely not on par with their peer in UK. Incompetent and irresponsible are the best words to describe the support team which provided me zero assistance for the last few weeks despite many emails and request have been sent. Avoid Virgin UAE unless you don’t think you ever need the support.