Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.9
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
Welcome to Viator, the leading marketplace for travel experiences. With over 300,000 tours, activities, and attractions—from simple excursions to extreme adventures (and all the niche, interesting stuff in between)—we empower you to make memories all around the world. Thanks to industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. And with our mobile app putting world-class travel experiences in the palm of your hand, your dream trip is just a few taps away. Whether you need inspiration for things to do on your trip or want to access your tickets on the go, the app has you covered. Here’s how: Book and manage your trip on the go: • Browse our amazing selection of tours and activities before and during your trip • Easily access tickets offline • Modify, edit, or cancel your bookings from wherever you are • Get same-day notifications about your activity with directions to your departure and pick up points • Free cancellation up to 24 hours in advance Easy trip planning: • Read millions of reviews from Tripadvisor and our Viator travel communities • Contact tour guides directly for easy communication • Create wishlists of all tours and activities you want to book Flexible payment options: • Reserve now and pay later • Pay in instalments with Klarna • Book with Credit Card, PayPal, or Apple Pay Exclusive app-only promos: • Take advantage of in-app messaging offering the latest promos and special offers Viator Rewards With Viator Rewards, each time you book an activity with Viator, you’ll earn rewards after your experience. The best part? You can use them to save actual money on future bookings. Do more Viator. Earn. Redeem. Repeat. Simple as that. No matter what type of traveller you are, Viator will help you make memories that will last a lifetime. But don’t just take it from us. Here’s what our travel community says about the Viator app: “So easy and efficient. Even ol’ guys like me can easily manoeuvre using the Viator app! Awesome!” “Great app. Easy to navigate, lots of options, and great info.” Rated 4.3/5 on Trustpilot with over 57,000 verified reviews P.S. Having technical issues with the app? Please email mobileappsupport@viator.com Join the Viator App Feedback Team Share your thoughts about the Viator App to make it better for our travel community. https://www.userinterviews.com/opt-in/bTQXz4p6A6krCkVi475HFRm7
