Vi: Recharge, Music, TV

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The app has stopped working for me. Three dots reflects on the middle bottom screen and the page is blank except for the snowman whose animation works perfectly. Actually its the only thing working in my app with logout button. Help and support also gives a blank screen like vodafone’s services. 4 Dec when I visited their store and submitted my documents. On 26 Dec, they updated my address and what a service they took 22 days to update the address incorrectly. I rated 0 in their feedback, someone called and said there is a mistake after validating my form and address proof and said he will call me. Its 48 hours past already. Also, be informed your appellate also involved since 12 Dec, who only respond stating they will get back to me in 48 hours but never does. Only time I received an email was on 27 Dec, stating my address is updated and they did not know it’s incorrect. I had to email them twice asking to check my documents and my updated address. The guy said we are working on it and will get back to me in 48 working hours. Also, two appellate representatives gave me logic of how they calculate working hours. 72 hours is the timeframe for the address to be updated, they only work 8 hours so it will take 9 working days for the address to be updated. Now the app has stopped working, I can’t check any details because I will rather bang my head than calling your customer service.

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I have been using the vodaphone services and paying excessive bills as compare to my monthly usage .. don’t know what vodafone is doing despite of several reminders and discussion with customer care executive they always have an excuse ... I’m going to switch it to airtel or idea ... I am a house wife how come I can use the data and calls more than my husband’s bill and who is working and my son’s bill those are in business .. vodaphone is literally looting my money they don’t listen to you at all. Its been 4-5 years now I’m complaining ... I took a new vodafone number and old one Is with my husband ..which is switched off these days.. but still with the new number I have same problem .. net problem .. calls are missing.. no signals sometimes for hours. They have ridiculous services ... Despite of several reminders they haven’t changed the TRUE CALLER IDENTITY still my phone shows somebody else’s name on true caller which is ethically and legally wrong. They or of no use guys.

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I am using Vodaphone no since 10 years but since last 2 years I am using international roaming every alternate month they charge randomly even after activation of schemes and when you go for resolving the issues they don’t respond back even after you chasing them from your end and without resolving they disconnect the service So as a customer you have no options left. Even when you go to area office senior people give number that we will resolve but after a day even they don’t pick up and don’t respond ( nehrunagar branch Mr ankur ) in saying that outside India people and world really give customer service , on that I receive the answer which was least expected from senior people who are sitting for customer service is “ that’s why we don’t operate outside India ‘ this is absolutely pathetic I now not even want to be with Vodaphone customer this is not acceptable at all This is very upsetting

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Vodafone has become one of the worst networks available in Maharashtra!!! No capable of providing 4G services and call drops are so common that sometimes i feel embarrassed to even call my clients!! I had paid the bill on 11th May 2018 and Vodafone non stopped harassed with nonstop pre recorded voice message that my payment has bern due, after this i made payment once again and still took time to reflect in my account and later got to know that i have paid bill twice the generated because of scrappy system of company and when i asked for refund customer care asks me to get my money on once again to the other customer care... call drops / call failure’s are common even ur on a main street/road.. 4G is no use as to open this app and write a review it took me 7 minutes!! I am done with this service and wish to port in next billing cycle!!!

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I have no idea what Vodafone is trying to achieve here with such an awful user experience from the app. Too much animations and overlays for absolutely nothing. Replace the person on the team whoever is deciding the UI/UX. Every time I open the app, I have to click on “continue to app”. What is wrong with you people? This is your idea of developing an app? So many useless animations and complexities within the app for absolutely no reason. I cannot do anything from the app. Bill payments, usage statistics, plan details - nothing works. It always gets stuck on the loading screen. Here’s a tip: learn app UI/UX from the new Airtel app. They have a really clean and sleek interface. Your app animations and interactions feel very much bloated and purposeless. Fire your UI/UX lead and hire a new one. And learn from the most popular apps how an app should look and feel.