UW Credit Union

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Updated review: It appears the app can’t be used for the same account on both iPhone AND iPad. It turns out this was what was causing the app to reset itself in my situation. Getting set up on one of my devices boots me from the other one, such that I have to go through initial setup again on it, which then boots me from the original device. This also happens when following the “reset all settings” suggestion. It would be great to be able to use on both my devices but I will just use it on my iPhone for now. The app otherwise works well. Original: Latest version of app resets itself every single time I use it, which is a pain, because when the app resets there are a number of steps that need to be gone through, vs being able to just log in. But it otherwise works well. Will give a higher rating when this issue is fixed.

This app was great for years, but now mobile deposit does not work 95% of the time. Either it won’t load, it says there is an error, or the entire app just crashes. It’s especially inconvenient now that we have to write “For mobile deposit at UW Credit Union” only on the check. I’m afraid to write it because once I do, I have no other options for depositing the check. My primary use for banking apps is mobile deposit. Not having that features puts UWCU miles behind every other major bank. I remember when I first joined UWCU over four years ago they were the only ones in town with mobile deposit and it was great. Now I unfortunately am considering moving my main checking account to another bank, though I really don’t want to. Everything else is great. But I frequently need to deposit checks and mobile deposit not working is a major inconvenience.

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I mostly use the app to check balances, transfer money, and deposit checks. I like that it supports Face ID, and it’s easy to find the information I want. Mobile deposit is pretty buggy, though. I’d say I have maybe a 60% success rate with check deposits. Often in the middle of the process I’ll get an error saying something went wrong and I should try again or contact someone. Clicking “contact” just brings me to the main contact page of the website, in a web browser. Would be nice to be able to submit an error report in the app. Currently I’ve been trying for two days to deposit a check and I still haven’t made it all the way through the process without erroring out.

For many years UWCU has had by far the best online and mobile functionality. I’ve had the opportunity to use several banks’ systems and even in the early days of online banking, UWCU has been way ahead of everyone, in my opinion. So far the new update seems to be functionally the same- a good thing. The new look? Uninspiring comes to mind, but really, who needs inspiration for an online banking app? I’ll get used to the look, but thank you for not making silly changes in capabilities just for the sake of change. By the way, I think the menu button is- and has been- in a great location. Perfect for a thumb tap.

Very nice app, easy to use and I have never experienced a problem. The only thing I would suggest is to have a different screen when you first open the app. I have the iPhone 11 and when I open the app it shows my bank accounts and the amount in them. With my iPhone 7 I was always prompted with a log in button that would then use my fingerprint to get in and then I could see my balances. Have the login screen that scans the face then we can see our balances and all that. Just a little more privacy! Love the app though!