uShip

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First off let me say i ship vehicles several times a year. So I’m not new to this. I had to have a vehicle i purchased shipped by a date. Got the date in my contract to be moved by that date and no later. Shipper never came. Blocked my phone number. Left the car there. Had to have it towed in the middle of the night last minute to relatives house at an additional cost of 375. Then it had no brakes (it’s a 1970 classic sports car needing restoration) so the car rolled into my brothers backyard destroying his fence, damaging the car and now unable to be towed due to where it sits so i have to fly up, get the car moving and drive it out of the yard to have towed again. At a massive additional expense of repairs, additional tow and flights not to mention my time. So their negligence has effectively cost me a small fortune. Beware. They don’t vet their drivers. My driver had a 5 star rating on uship. One star everywhere else on the internet and repeatedly called a “scammer”. If you’re going to use this app. Do independent research before booking. It could cost you a lot of money.

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Initially installed app on my iPad and was able to log in with no issue. I loaded the app onto my wife’s iPad and she was getting an error when trying to log in. I logged off my app, thinking it was the reason my wife was having an issue, but she still got an error. I then tried logging back in on my iPad and then I started getting the same error. I went to the website and was able to log in with no issue. Went back to the app and selected “forgot password”, made a change, tried logging into the app again but got the error. Deleted and reinstalled app, but all the same problems happened again. I’m able to log into website, but unable to log back into app with the same login information as I use on the website? If I could rate the app zero, I would. Useless to have installed if you can’t even log in. Now I’m having trouble submitting this review because every nickname I come up with is “taken”? Really?

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I love UShip as a concept and business. I’ve used it several times and have always found it to get me connected with excellent service providers. That said, it would be hard to imagine how the Interface of the app could be any worse. The old app was clunky and not exactly “well designed”, but it worked. This version is horrendous. You pretty much better plan on using the UShip website, because the app is worthless. Come on UShip, get it together. You have a great concept, but this app has gotta be redeveloped.

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The idea is good: connect drivers with people that need things shipped. But the app is terrible (as a person wanting an item shipped) - poorly organized, difficult to follow communication from multiple shippers. Email announcements just link back to the app or website without any useful information within the email. I found that using the web site was often clearer than using the app just to understand who was saying what. This company needs some serious improvement in their user experience design team. Shame shame. On a brighter note (several): I called their support line for help several times and they answered in a reasonable amount of time and were very helpful. My item eventually did get shipped through their site and this particular shipper was great. I never had any login problems like lots of others had reported.

I had issues releasing the payment to the driver recently and because of this app, it made everything much easier. The functionality is pretty good, no issues at all. I’ve used this app a couple times too, but don’t ship often. Give it a try!