Ulster Savings Bank

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The new version of your app is more cluttered and confusing than the old one. I see that it offers more functionality, but I don’t need to be able to do all of these things on a mobile app. The things I want to do on a mobile app are: -Check my account balances and transactions (this is my main use for the app by far) -Mobile deposit checks -Make occasional transfers between accounts and to outside accounts The old app gave a very clear view of my account balances and, more importantly, each transaction and a running account balance. The transaction history and running balance in the new app is really confusing to read. Please make the transaction simple and clear again. Also, you should be aware that the featured review for your app is by a user with an inappropriate display name. You may want to request that review to be removed...

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Lost all benefits and functionality of the old (perfectly fine) online banking app with this “upgrade” in June 2019. It was like taking a step 5 years back into a bad beta version. Have had 12 accounts with Ulster Savings for over 20 years. This “upgrade” is so bad that I will be closing all of my personal and business accounts and moving all of them to another local bank. Whoever was the brainchild of this app in the marketing/IT department needs to be fired. Looks like the work of a college freshman intern.

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Are a nightmare. They are very difficult to navigate and not at all user friendly. The old one was so clear and easy to understand, this is confusing the hell out of me, and it seems I’m overdrawn but I have no idea how that can be. And I certainly can’t figure it out through the app. It’s drivng me to tears- I’m frustrated enough after one day to consider switching banks!

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I was already having problems with my check I put in on Thursdays not clearing till Monday . And almost nothing processed over the weekend ! But the new system is even worse!!! My account balance is NEVER accurate and I never know how much money I actually have . Looking into switching banks at this point .

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I HATE the new app and website. I have had nothing but problems with both. While on the phone with customer service trying to troubleshoot a problem, the app rearranged itself in front of my eyes. I have had problems with bill pay and may have to go back to checks or change banks.