Udrive - Car Sharing & Rental

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This app some times gives the error “cannot connect to server”. Can’t rely on the app completely, it may leave the user stranded. Call center simply repeats “sorry for the inconvenience”. Even when you’re completely registered to the app, this happens. Some cars are also not in the best condition. With several warning lights on dash, which is a safety hazard. They may have to do a monthly maintenance check.

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The concept is great...I have access to a car whenever I want and return it when I don’t need. Awesome. But the implementation is stupid. Let me explain: 1. When you select a car, it is not very clear exactly how much you are paying. There are couple of rates shown - per min and daily but this could be clear. 2. Before you unlock the car you have to acknowledge there is no damage outside or inside. Leaving aside how one will know about damage inside the car, what is one supposed to do if there is some damage on the outside? 3. There is an option to report damage...great. But one has to enter the name and email and the car plate number. Why?? The app already knows who I am and app already knows the car I reserved. It’s not rocket science to prefix the information. 4. But here’s the kicker. Even after you report the damage, you still have acknowledge there is no damage if you want to unlock the car. Huh?? 5. Ok. After you unlock the car, guess where you find the keys? In a tray on the dash. Very smart. The keys get so hot sitting in the sun, I literally had to drop the keys as I could not hold them. This is a genius solution! 6. After you end the trip you get an email with your bill....sometimes the bill does not make any sense. The numbers don’t add up. And of course if you call them they have no idea what you are talking about. 7. One good thing...they do answer the calls pretty quickly.

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I booked a car upon arriving the wheels have low pressure car. I call customer service they pick up after 30 minutes on wait. They charge you after you reserve the car and as a first time customer I had no idea there's a pin so I called to talk to support team and no one's picks up and apparently you will pay for every minute waiting for someone from the support team to pick up. After the customer service representative picks up i explain to him the situation in English and arabic but he still provides me with no solution and tells me you will pay regardless wheather you used it or not which is completely unacceptable with such poor customer support me having to wait half an hour for them to take my call is not a cost I should bear. This is the first and last time I use this service. If your planning on trying it I advice you to find another service as they are rated 1/10. There's no management and no one responsible.

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Nothing but a rental car with a fancy app claiming anyone can rent as long as the person is over 23 years old and have at least one year of driving record back home or in uae. Never download, never begin registration, never give your personally identifiable information- Emirates id, passport, visa, address, phone number, NEVER USE YOUR CREDIT CARD ON THIS APP. After you provide all this and ATTEMPT TO sign up, all your information will be on some database from where more scammers will begin to use your information. And they will come back to you and ask hi, please provide a copy of your uae drivers license. Outrageous. Business like this will never thrive. Rta has clear mandate on who can rent a car in uae with their home country license, only those people can sign up and rent.

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Great concept but horrible customer service. Intentionally vague about rules I suspect because they actually make money off of parking mistakes and penalties. Be super careful, exorbitant charges and penalties and unreachable management. In response to comment below: you don’t actually care and you were quite literally never there to help. You are only worried about your social media image. You’ve asked me to email you, call you, tweet you, and Facebook message you without any constructive response. So I’m frankly quite done. I actually deleted the app a long time ago.