Uber - Driver: Drive & Deliver

Aloha. I will probably end up writing a song for UBER. A love song. A song of gratitude. A song of joy and abundance. As a full time singer songwriter and entrepreneur living in Hawaii I consider myself very successful because I am able to live my passion and pay my bills. Yes. In my case whoever said “You can’t pay your rent with a song” was not 100%right. But still. I always just barely made it. Each month. Back to zero. Slowly a feeling of anxiety filled my tropical blue sky paradise with clouds of doubt and then one day when I took an UBER to one of my own shows I thought... I would love to do this. It seems exactly what I need. Meeting people from all over the world, sharing my love for life, having a flexible schedule and share my knowledge of the Island with travelers. It was literally love on the first sight. Day one was so much fun that I drove a few days in a row and really got familiar with it. I was able to make $300 dollars in my first few days and for the first time in months I woke up without that anxious feeling in my solar plexus area. I knew instantly that I would be able to visit my parents in Germany soon who I had not seen in 2 years and would be able to relax a little more. Every time I switch on the app I am deeply grateful and always excited who I will meet. Who’s day I can make better. I found my perfect match! Thank you UBER!

Community service is nice when it works. The past week I told passengers they can tip me on the app when they grade me with hopefully 5 stars ⭐️ I know one passenger stopped and gave me a tip on app before getting out of my car- I’ve still not gotten it, 3 days later. If it’s an oversight, ok... but I feel Uber is not compensating where due. For instance last weekend Bonus of “33 rides for $50” began on Fri at 2pm - Mon 12:am. After a harrowing 2 days & on my last couple hours I was in airport waiting queue with only 1-5 UberX ahead, Uber said they’d hold my spot to take a “possible premium” request. There was NO premium for a long ride that took me out of a busy zone, to pickup! Then at 11:22pm a long delivery request. I had an issue with the App freeZing. I called Uber support in middle of delivery 🚚 -delivery took a lot of time & compensation was inadequate- considering ”timing”. I should have been given grace for the next 2 rides I gave immediately after a complicated delivery UberEats sent (which I did NOT turn on during that evening while Trying to meet quota for $50 bonus). I continued w back to back pickups. I have screen shots while in transit at 12:09am for passenger Roni and another at 12:21am for Marc. I feel I met 33 required rides for $50 over and above performance- for no reason! I did pickup passengers Uber sent (w/o denials) I am Frustrated!

ask user to change the rating

I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.

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I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..

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Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.