U.S. Bank (TM)

This app is a nightmare. It is slow, takes to long, and does not allow you to pay more than one bill at a time. Us Bank’s online site does not support iPads, so the app is my only option. I just spent well over an hour with technical support and to no avail. This app is not intuitive, it uses different verbage than the online website, and asks too many questions before allowing you to pay one bill, then you have to go through all of the questions for the next bill. Why can’t they have a default setting, like the old website, and allow those who want, to use it, and allow the rest of us to quickly pay bills without so many options, and without taking all day. After 50 years as a US bank customer, I will find another bank if they can’t allow us to return to effortless and fast and efficient bill paying. This is the worst finance app I have ever used! USBank keeps adding and increasing fees to pay for multi-million dollar software like this? What a joke and a waste of customer time and money!

Tried to deposit checks via mobile app because when I went through bank drive through ( no inside banking yet), teller was really trying to decrease number of people going through drive through who could accomplish what they needed via mobile app, which I understand. So today I am trying to figure out how to deposit checks using my mobile app. There are some directions, but they are not very specific, in particular, the part about taking a photo of the check. Doesn’t tell you to use a dark background. You find that out when you have used a light back ground. After I cancelled and tried again, and thought I had done everything correctly, I got an error sign. No explanation, Just an exclamation point in a coloted triangle that said error. After cancelling and trying several times with the same result, I gave up. I did try depositing a different check, and that proceeded smoothly; so I have no idea why the first check wasn’t processed.

I have never used a program and had so many difficulties as I have with this program. Try to pay a bill and sometimes it won’t work. The other day I was trying to pay and when I hit submit the circle just kept going around and around and around. This happens more than I care to mention. I ended up having to shut off my computer because it wouldn’t let back up or get out of it. I was afraid someone might get into my acct. Other times it won’t let me do what I’m trying to do. I have used other banking/investing programs and never have I had as much trouble as I have had with this. Sometimes I can’t even get signed in or you’re having difficulties so check in later. Sorry but this is really bad. Also want to go back and find a check and it will only go back 3 months. Also I can’t view checks that I had sent online so I feel like I need to receive my checks back by ordinary postal service so I can go back to history to view them. I need these when I do my taxes.

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Tried to use Zelle. I entered person’s first and last name, plus phone number. Turned out the person gave me their middle name. The app wouldn’t let me send any money and I could not delete the entry. Plus my id was disabled by US Bank. Tried contacting US Bank. A special department has to be contacted but they are never available and won’t return calls. On the next day (Friday), a rep said I might have to wait until Monday to resolve. Even a manager I spoke to could not get the other department (Kelly) to respond. Assuming it does get resolved then, that would be 5 days. Meanwhile we used another bank (BofA) to send the money immediately. No problem. Next day, I got a message saying US Bank had allowed my first entry and had now sent the cash I tried to send in the first place. So I had now sent twice the amount I wanted to send and still no way to use my account or even send a message to US Bank. In this day and age, why not have an online way of resetting, so that one doesn’t have to wait days to resolve the issue? Customer service is pathetic. After 3 decades, I think it might be worthwhile ditching US Bank.

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It's fairly simple and straightforward. However, you have to have your tablet vertical in order to get the stupid thing open. It's clunky to work with and unresponsive at times. At times it seems more like a bag of grit disguised as a quart of oil. Something you think will help smooth things out but turns out to give you a headache. Edit: whelp...they actually made it worse...only god knows why. Down to one star. It now only opens when iPad is oriented with the power button up. It used to work when simply aligned vertically. Now if it's vertical but upside down, the program crashes and spins my wallpaper upside down with the dock in the proper place at the bottom of the screen. I'm honestly left wondering why it's on my iPad because it's almost less hassle to go to my desktop and use the actual website. Probably going to uninstall app. Good riddance to garbage.