Travis CU Mobile

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So the app has received two major updates within the last two years completely changing the interface as we know it. The functionality and navigation of the app is fantastic, as well as the ability to mobile deposit, and mobile fund transfer. I genuinely like the app. What I do not like it that I am booted out of the app 5-10 times stating that the “session expired” almost immediately after log in. It does this all the time. The app also crashes when I am mid transfer, paying my visa, or paying a car payment, the app claiming the same thing, “session expired” The app does this constantly and is by far the most annoying part of my day when all I want to do is pay bills. Great bank, app needs major update.

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This is the worst app I have ever downloaded, and it’s shameful that it comes from my trusted bank. The app constantly crashes then when I close out and reboot, a white screen appears...causing an endless cycle of reboot crashes. Then if I ever do log in, it’s slow, clunky, and freezes during money transfers and bill pays. Most of the time I just pray my check cashed because there’s no telling with this app. I would rather download a thousand viruses to my personal computer than download this app again but I have no choice but to use this 3rd grade attempt at a solid banking app. Sometimes I think about switching to another bank just to use a better phone app...or taking an expensive trip to Hawaii just to forget about my banking experience with this app. But now that IOS 13 came out I’m in constant fear of my life that this app with crash again causing all my money to disappear. Wouldn’t expect nothing less from this embarrassment called the Travis Mobile App.

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The app is super outdated. Compared to other banking apps it is way more difficult to use. The bank is supposedly working with the Zelle company yet every time I attempt to use the zelle app it redirects me to the Travis app where I am left disappointed because there is no sign of Zelle on the recently updated Travis app version. If this isn’t fixed in a timely fashion I will begin using my Wells Fargo account as my primary account. It is ridiculous that I am not able to transfer my money to outside accounts through the use of either Zelle or Venmo being that all other banks I’ve had accounts with have had these capabilities. Overall this app has a terrible design, limited capabilities, and terrible reviews yet no improvements have been made given these responses. I’ve been waiting over a year for the Zelle capabilities which have been advertised as already available through the Travis credit union.

Thank you for removing the reCAPTCHA feature! It was never ending! Everything else works great for me!! I open this app several times a day to keep track of my banking. This morning is seems as though I need to do the reCAPTCHA pictures to prove I am not a robot every single time I sign in and it’s several different sets of photos. The photos themselves are not good quality. It ridiculous to have to do this every single time I log in. My bank lady told me if I set up my face recognition it will bypass that however, I don’t have that feature on my phone. I’ve used this app for years and did not have to do this every single time.

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I would give this app zero stars if I could. The app is always crashing, always timing out, is always down for maintenance with inadequate notification and reminders about maintenance, etc. That only scratches the service of issues on this app. I work for a Fortune 500 company on the mobile app and I cannot believe A BANK is utilizing such a terrible app and IT team. This is drastically lowering customer satisfaction and I’ve none 20+ people who have switched from Travis to another Bank because Travis doesn’t fix any of these issues. It’s not worth the hassle of never being able to access your money online. In todays world online banking is everything, Travis is not up to speed and you are wise to invest your money and time in another bank with a better app.