Travelex Travel Money

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The app has the minimum you need to get by, however, the most annoying thing is when you go to create an ‘order’ for new currency to mth with money you are transferring in from your bank or via BPay it makes you put all your details in again then, if you have to back out for some reason, you have to put them all back in again!!! It takes a while sometimes when you first load it up to tell you the correct balance - it looks real good till the transactions roll in!! Good things: You can instantly see what money you have spent almost as you are walking away from the restaurant or shop or ATM!! Depending on your internet speed. You can see what you have spent in each currency easily. There isn’t much to see so it’s easy to navigate. It’s annoying they don’t put any bank account transfer details in the app. Bank transfers come in and you receive notification - peace of mind. .

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I’ve spent the last few hours trying to get in contact with Travelex, after the money for a reload was taken out of my bank account and never loaded onto my Travelex card. I have called customer service three times - the first, I was hung up on. The second, I was given another number to call, to which no one answered/the call was declined. The third, I was put on hold for 10 - 12 minutes before being hung up on again. The card has worked more or less fine for me for the last 7 months, but this is really disappointing. I have just moved countries and now have no access to my money, and no way to recover my lost funds. To anyone considering Travelex - DON’T. Aside from this ordeal, the app is slow and clunky, my transaction history has not appeared since June, balance doesn’t update, and the customer service is shocking if your money goes missing with them. You’re better off going with a reputable company like N26 or Revolut for your travel funds!

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This app doesn’t work. Updated balances do not display. You never know how much money you have. It’s clunky and whoever designed this app clearly lied about graduating university. Unusable app that causes unnecessary stress while you’re overseas. My partner had exact same issues. We will never use this service again. FU for the stress. Update: No, I’m not wasting my time contacting your team so you can “fix” this app, because I will never use it again. You caused me so much unnecessary stress on my holiday, and your customer service staff were of no help - I will never support your company again.

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Tried to buy cash online and had so many issues. Wouldn’t process the order, had to keep starting again, then wouldn’t give us a pickup date sooner than one week, even though we were collecting from a major airport. Rang that particular office twice and both times they were helpful but told us we should be able to select one business day! Ended up giving up. Decided to register an old prepaid currency card instead and load money onto that. This did work although took some time. Will just get cash at airport

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Couldn’t login to the app for 3 months, called customer support and they said they would contact me once they had spoken to tech support. No contact from them after that point. I eventually logged in and the app is slow and lacks features, couldn’t even access my pin while overseas. Needed up withdrawing my funds, which they slap a fee on and have an extremely terrible exchange rate. Lost a decent amount of money and time. Doesn’t even deserve 1 star.