Translink mLink

I find this app very handy and so far for me has operated really well . My first purchase did not go well as I did not read clearly the information. However when contacting by email the customer services they came back quickly and reimbursed me within 2 days . So good customer service and a great app for me . Timetables within the app and the range of tickets available with cost to make your choice easy .

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TLDR - App updated and appears to have caused my ticket to expire. App Is crippled due to crashing Fix - App keeps crashing daily(IPhone XR). Placing phone in airplane mode(no internet connection at all) try and buy a few tickets , It will crash. After a few attempts it should tell you there is no internet connectivity. Turn off airplane mode and buy a ticket. Oddly this fix needs to be done daily. I followed my normal routine, walked to the bus stop, opened the app to get ticket and I was greeted with a warning that the time or something(can’t really remember error message) had changed on my phone and as a result my ticket could not be verified so my weekly ticket was set as expired. Not only that but it just disappeared from the app. If it stayed I could at least use that along with my receipt to prove purchase. The app then continuously crashed on me. Restarting my phone helped but still crashed numerous times before just magically started working again. Never had this issue before and I’ve been using the app for about 1 year , however I did notice my phone updated the app automatically with the new version sometime since yesterday evening. Now I have to waste time getting my money back for my day ticket as I still had to use the bus. If a refund is unsuccessful I would be very concerned about using this app for any monthly tickets now, let alone weekly.

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It’s a great idea to purchase your tickets and show them via app but the execution of the app is so bad that you’re far better using their smart card to top up your journeys. Continual issues such as tickets disappearing and then reappearing, tickets prematurely expiring and the most recent ‘clock tampering’ error/glitch makes the app so unreliable that you have to carry cash or a smart card around with you anyway because you’re petrified of now being able to show your ticket to a driver (who are merciless in the face of issues and demand payment). Translink will reemburse you for tickets bought because of known issues but who wants to take a picture and email it every time plus, isn’t the point not to worry about having cash to pay for tickets. Sometimes it works and sometimes it doesn’t but it’s not worth the pain and risk for so many ongoing errors and I’ll be going back to my smart card.

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One of the worst app in this technology era developed for the translink. I had a worst experience recently depending on this app. I brought 4 tickets for my family members thinking that it will save the hassle of using cash for our holiday in Belfast. App allowed me to purchase 4 tickets and instantly activated automatically (not an option). But the bus driver did not allowed us to travel other 3 persons telling us that translink will allow 1 ticket per phone. Very much offended in front of a packed crowd and to get out of the bus and took cash for the further travel. Why the app allowing to purchase multiple tickets and automatically activating immediately, if translink allows only 1 ticket per phone. Why this is not mentioned on their terms and conditions. Definitely challenge this, took a copy of the T&C. Worst one, and sorry to say translink uses these.

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I would have thought it possible but you managed to make your app even worse. Yes, I know the bar had been set pretty low but you've managed to dig underneath it. This has to be one of the most unusable, user antagonistic apps available. You'd almost think that you weren't trying to sell tickets. Take a look at the service selection page. Is NI Railways really the least used service? I'll bet it's not, so why is it at the bottom of the list? Now, you've already set the record for the most unnecessary clicks to complete a transaction so why introduce unnecessary scrolling for what is likely a majority of users?