TrackR - Lost Item Finder

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False device separation alerts are far too common.. sometimes when my I’m just sitting at my desk with my tracker next to my phone the alert will go off. Having some degree of error certainly is acceptable; however, since this app doesn’t allow for silent notifications this is much more problematic. First, the app ignores the phone’s “silent” setting so even when I silence my phone it will still ring for the separation alert. While I see how this can be desirable for some in certain cases, it should be a configuration rather than the default behavior to override the phone’s settings. I’ve had false alerts trigger the phone in some pretty awkward situations. Second, the app does have it’s own “Silent Mode” but even this does not completely silence the app. When pressing the TrackR button to find your phone, the app will ring even when both the phone and app are set to silent. It would be nice to only trigger the alert with a long press or multi-press to prevent accidental alerts. Additionally, I’ve gotten separation alerts even with this app “Silent Mode” enabled. In summary, I bought these trackers for the separation alerts but given their current state, I find them almost unusable. This product is a great idea and the user-replaceable battery is great but the app has a lot of room for improvement.

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Where to begin? Let’s start with separation alerts. If you configure safe WiFi zones the app will often report separation. To combat this it’d be nice to have screen pop up or something silent but that’s not an option. The biggest reason behind this review has come because for the last 2 nights I have been woken up at 1:48AM by the app notification sound. The first time this happened I couldn’t even figure out what was going on but recognized the alert sound. After unlocking the phone, opening the app, the only way to stop the alert was to force close the app. I then opened the app again to turn off tracking but as soon as I reopened the app it triggered the alarm again and the only way to shut it up was to force close the app. I then went into settings, notifications and disabled badges, sounds and banners by turning off the button ‘allow notifications’ for Trackr. Problem solved, right? Nope!!! The next night the app went off again at the same time. Even with all notifications disabled in iOS. I immediately uninstalled the app so I could get a good night sleep moving forward. This is INSANE.

I downloaded this app specifically to allow the Alexa skill to find my phone. The first thing I noticed upon registering in the app is the lack of attention to detail. This is reflected in the fact that the first and last name field does not automatically capitalize my first and last name nor does it pull from my phone’s database of auto fill information. Later in the confirm password field it does attempt to auto fill my email address again a lack of attention to programming detail. Set up with the Alexa app is fairly simple. The only exception is that with in the TrackR app on my phone I’m required to submit a pin number that it seems that Alexa is supposed to give me. That did not happen naturally instead once I had finished setting Alexa up I had to go back and ask her for the pin which was a bit confusing although ultimately did not take too long. Since downloading the app and attempting to use the find my phone feature Alexa has successfully located my phone throughout my house. For those of you looking for similar features I would suggest this app.

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The location for the TrackR devices never updates, it just stays at the location you originally synced it with your phone. With some fiddling, I can sometimes get them to work, but it’s not reliable enough that I would trust them to keep track of my things. Also, they go through batteries ridiculously fast. This would be ok, except that their “free battery replacement” program is an outright lie. The in-app order form is glitchy on good days and now adds a shipping charge that makes it cheaper to buy batteries yourself (previously, it was totally free within the United States. Also, as far as I can tell from their advertising it should still be totally free, but the charge gets added on anyway.) I’ve tried to reach out to their support through their in-app “live chat” and their email address, but the live chat never connects and my emails were not responded to. If they do reach out to me, I would consider amending my review. However, I don’t believe they will reach out; the company has taken my money and ran with it, don’t be fooled like I was.

I purchased 4 and received 4 free. I put them on my Kane’s, wallet and keychains. Yes, sometimes they come apart, but I purchased the leather holder for them since my keys and Kane’s take a beating. I tend to leave my Kane’s throughout the house, mainly because I don’t really need them to walk all the time. I had tiles but they were too big to attached to items and after the battery was not replaceable, so the $15 was like a rental fee as it cost another $15 when sent back for new battery. I loved the MYNT, which gives you 2 batteries which you can replace, but again too big. My pixels are perfect size . The only improvementsI could suggest would be to make it slimmer in the future and make it LOUDER. My husband complains It shows a lump in his wallet and he can’t hear it very good. Hey!!! Can you make it light up and blink? 😉