Towbook

The app is great resource when it is working. I keep having problems with the app crashing. It happens most of the time when I am taking pictures and having the customer sign damage waiver. I always show the customer the pictures that I have taken and make them aware of any damage that I see. I know we are limited to the pictures we can take on busy highways but multiple times I have had the app crash after taking pictures and hitting the done button. It does not save any photos once this problem occurs and I have to retake once again while keeping myself aware of the traffic. I know that I can take them with the devices camera and save to camera roll but I have also had issues with the uploading of photos to the calls if pursuing that method. A fix for these issues would be greatly appreciated. Thanks

Im a tech guy and have to say there’s very little complaints I have with Tow Book, The website and app is very well thought out and easy to use. Makes the work flow a lot easier and gives your company a better impression on the customer with all the features you have using tow book. The only thing Ive been hearing them say for the last two years is the credit card integration. This needs released already. Also being able to see The accounts page should be able to be seen in the app as well. I was told a year ago the credit card part is coming soon. Other than those tow things that Tow Book is Perfect and gets 5 Stars.

I like the ease of the app, however I don't like randomly getting logged out and having to log back in, I don't like logging out and notifications still going off, I don't like the issues with the app loading and having to sometimes open, close, clear, and reopen the app a few times to get information or incoming calls to load. I can open any other app on my phone at that time and they load normal. Same problems on 2 separate phones I've had.

It needs a badge to show you have a call, I've never heard it make a sound yet and I have that feature turned on. I'm also experiencing a crash while in edit mode & when I open it up I'm always logged out and takes a few minutes to load up again. Not good when a customer is waiting to go on their way. Other than that it's a pretty good app

Please whoever is the developer of Towbook, please add an option for the pictures to stop saving into the iPhones camera roll, its ridiculous, we are a heavy and high call volume of an company using towbook for our calls and every driver completes an average of 15-20 calls a shift and we require 5+ pictures each call so at the end of the month or even day theres MILLIONS of random cars in our camera roll, Please add this option to not save in the settings!!