TouchNote Custom Cards & Gifts

My mom is 92 I’ve been sending her these postcards for 3 years. I realized when she came and stayed with me for six weeks a few years ago her brightest joy of the day was receiving mail. No matter how many times I took her out to lunch and no matter what I purchased for her in reference to clothing or jewelry it was the mail that excited her that someone was thinking of her and seeing the photos of family and friends brought the biggest smile to her face! And I was absolutely horrible about going to the post office and purchasing stamps or writing letters and finding time to do it. So when a friend of mine sent us a postcard I immediately fell in love with the app because I can use voice to text so it’s so simple. I can take a photo of wherever I’m at and boom turn into a postcard use my voice and have it being sent in the mail within 60 seconds. Every single card I’ve ever made for the last three years and I use it probably at least once every 10 days sometimes once a week for a few months in a row has made it there and put that smile on my mothers face. The only thing I wish I could do was make the font larger and bold. Because I don’t have to say a lot of words, sometimes I just want to say one sentence and it does not give me the opportunity to make it really large. Because she has poor eyesight. And has to use a magnifying glass. Other than that, which I hope they offer one day, go ahead and start using this app and make somebody’s day!

Use this to send postcards to loved ones with fresh snaps easy-peasy. Ever been out with the kids and take a goofy shot you know the grandparents would love? Aspiring college photographer? Goofy high schooler? This is a fast way to post on real paper (not just electrons)! I find this app easy to find the picture, give it a caption, write a quick note, grab the address and send. You can use other apps to save photo edits (Snapchat, enlight, primsa…) and put it on a card (as long as you save to photos). Click send. You have to pay for a package upfront (discount for more “credits”; credits are reasonably priced compared to snapfish/shutterfly). For doing this simple function, this is a great app. Simple, not complicated. Cons: (1) Have to re-enter contacts (but, on upside, I’m not allowing access to entire Contacts like facebook). (2) May not be good for high schoolers on family share who would send one photo postcard to 8 friends - drains credits. (3) Publisher is adding more bells & whistles so may become more complicated in upcoming versions.

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Update: Ty for resolving the issue finally. I think the app is a great idea but it needs some work on customer service end. Again ty. I have ordered over $250 with this app. The cards are ok. But do not order canvases. I ordered 4 and they’re not necessarily cheap. I received one today from dec 7th order. But I have 3 others I ordered prior to that I’ve yet to get. I’ve emailed their customer service and no response 3 different times. It’s been over a week and a half since the first email but they say in an automated email they’ll get back with you in 48 hours. Well that’s a lie. My canvases said delivered and that prompted me to email them asking where they were that they were not delivered. No response. But yet the status of them is changed from delivered to nothing. So I have over $100 in canvases I’ve wasted because I’ve not received them and you can’t get ahold of anyone there. They do not respond to you. They have half over a week to respond to the first email. Yet nothing and I’ve sent 3. I also messaged them on Facebook with no response either. I like to have my order or a refund but looks like I’m out money. I feel scammed. It’s unprofessional and when you can’t get ahold of anyone but yet their quick to take your money for a product they don’t deliver. That’s stealing. So the little cards are a cool concept but not from here.

I first heard about this app through a commercial while I was watching TV. I quickly downloaded after reading reviews and I thought this would be a cute way to send my family nice cards that live very far away from me. I created and ordered 2 postcards. The app itself is easy to navigate. The layout and designs offered are really cute. When I placed an order, I got an email later on confirming that my postcard was mailed. However as I was looking at the image of my order I noticed that the message I wrote was missing. I panicked and looked at the order on my phone which had the message I wrote. I emailed customer service to confirm if my message was missing on my postcard and they wrote back that it was missing but TouchNote fixed the error and mailed out another card. It was really disappointing that I had to tell the person I was surprising the postcard with that they were getting two cards. One without my message and one with my message. I’m happy about the customer service though, they quickly resolved it for free and apologized. I might order another in the future... but warning anyone buying... please check your confirmation emails and make sure your message for that person is there.

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I downloaded this app about a year ago but never got around to using it until today. I wanted to design a Christmas card for a special co-worker who had recently retired. The interface and navigation of the app was easy. Incorporating photos and adding text seemed like a breeze. The problem wasn’t in creating the actual card. The problem came when it was time to pay for the card. You see, the only way I could send the card was to sign up for a free 7 day trial membership. There was no other option. I read the rather “sketchy” Policy and Terms of Service, which assured me that I could cancel my membership at any time by emailing them. I figured that I’ll just take the trial membership and then cancel the next day. Only, the email address for their membership office isn’t valid. I decided to contact their help department via their email address, which is also invalid. I made a final attempt to contact them through their iOS app service email account and guess what, true believers? That email wasn’t valid either. Now I’m stuck with a membership I don’t want and can’t get rid of. Save yourself some grief and a trip to the Better Business Bureau website and buy a card from the Dollar Tree...